TripleLift
Accountant
Detroit, United States; New York, US•5 months ago
$75K – $95K
accountingpayrollcompensation
Product2 days agoHybrid
Epsilon
Product Support Analyst
product supportRHELOracleSQLAWSShell scriptingPerlJava.NETGCPAPIWebhooksUnixnetworkingITILtroubleshootingcustomer support24/7 shifts
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Bengaluru, India
Full job description
The Product Support Analyst -2 provides support for Epsilon's core products by analyzing, triaging, replicating, testing, troubleshooting, and offering technical workarounds to clients. Requires knowledge of RHEL, Oracle DB, SQL, AWS, Shell/Perl scripting, Java/.NET, networking concepts, and ITIL framework. Responsibilities include issue resolution, prioritization, escalation, documentation, and collaboration with partners. Requires a Bachelor's degree or equivalent experience, 4+ years in product support engineering, experience with web-based UI troubleshooting, Unix OS, GCP, complex SQL queries, API/Webhooks, and willingness to work 24/7 shifts.
What you'll do
- Analyze, triage, replicate, test, troubleshoot and provide technical workarounds and suggestions for Epsilon’s core product
- Understand customer issues fully and assist in resolving them
- Associate priorities and risks with logged issues and escalate as needed
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
TripleLift
Associate Campaign Manager
Pune, India•5 months ago
ad opsprogrammaticcampaign management
TripleLift