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Accountant
Detroit, United States; New York, US•4 months ago
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accountingpayrollcompensation
Product3 months agoHybrid
Epsilon
Product Support Analyst
RHELOracleSQLAWSShell scriptingPerl scriptingJava.NETNetworkingAPIWebhooksHTMLproduct supportITILAIOpsSREcustomer supporttroubleshooting
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Bengaluru, India
Full job description
The Product Support Analyst role involves providing support for Epsilon's core products, including analyzing, troubleshooting, replicating, testing, and providing technical workarounds. Requires mid-level expertise in RHEL, Oracle DB, SQL, AWS, Shell/Perl scripting, and ability to review Java/.NET code. Strong understanding of networking concepts and ITIL framework is needed. Responsibilities include resolving customer issues, coordinating with internal teams, documenting solutions, mentoring team members, and contributing to continuous product improvement. Requires 3-5 years of product support engineering experience, bachelor's degree in computer or engineering related field, and willingness to work 24/7 shifts.
What you'll do
- Analyze, troubleshoot and resolve customer issues
- Coordinate with various functions to ensure timely handling of customer requests
- Serve as customer contact for technical and service related problems
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