product managementloyaltyAIpersonalizationSaaScustomer analyticsCRMmarketing technologycustomer engagementAgiledatasegmentationpredictive modelingrewards programscustomer data platforms
Key details
Salary
$116K – $249K
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Chicago, United States; Irving, United States; New York, US; Wakefield, United States
Full job description
Seeking a senior Product Manager to lead the loyalty execution platform's evolution. Responsibilities include defining product strategy, developing roadmaps, prioritizing initiatives, and integrating AI and personalization capabilities. Requires 8+ years in product management within SaaS, marketing technology, or customer engagement fields. Must have experience with customer loyalty, CRM, AI-enabled personalization, and SaaS product development. Preferred experience includes loyalty platforms, rewards programs, CDPs, marketing automation, Agile methodologies, and enterprise client engagement. Location options include Chicago, Wakefield, New York, or Irving. Salary range: $116,400 to $249,300 annually.
What you'll do
Contribute to strategic direction and roadmap of loyalty execution platform
Identify opportunities for new features and platform enhancements
Develop cases, product requirements, and implementation plans
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Chicago, United States; Irving, United States; New York, US; Wakefield, United States
Full-time
Prioritize initiatives based on customer value, market demand, strategic fit, and business impact
Define and complete AI and personalization strategy for loyalty experience
Evaluate emerging AI technologies and market developments
Partner with product, engineering, data, analytics, and customer teams to translate AI concepts into scalable functionality
Develop use-cases and requirements for predictive, recommendation, segmentation, and personalization capabilities
Integrate proprietary data, activation, identity, and digital assets into loyalty platform
Stay current on industry trends, innovations, and competitive offerings
Monitor industry developments to strengthen platform's competitive position
Anticipate future client needs and market requirements
Establish processes for collecting and analyzing customer and prospect feedback
Conduct customer interviews, discovery sessions, and market research
Translate customer insights into product enhancements and roadmap initiatives
Partner with engineering, UX/UI, data, and business teams throughout product lifecycle
Create detailed product requirements, user stories, acceptance criteria, and documentation
Use design and prototyping tools to develop prototypes
Lead cross-functional initiatives from concept through launch and optimization
Ensure solutions align with customer needs, business goals, and platform architecture
Communicate product strategy and releases across organization
Requirements
Bachelor's degree or equivalent professional experience
8+ years of experience in product management, product development, program management, or related role
Experience working for a SaaS software provider, preferably in marketing technology, customer engagement, CRM, loyalty, or customer experience solutions
Direct experience in customer loyalty, loyalty program management, customer engagement, retention marketing, CRM marketing, customer data & analytics, or related fields
Demonstrated success bringing software products or features from concept through launch and adoption
Experience gathering and translating customer feedback into product requirements and roadmap initiatives
Solid understanding of AI-enabled personalization, customer intelligence, or emerging AI applications within marketing technology
Strong ability to analyze and manipulate customer data for insights creation and strategic framework development
Strong analytical, organizational, and project management skills
Excellent communication and collaborator management abilities
Ability to manage multiple initiatives and priorities in a fast-paced environment
Basic understanding of SaaS product architecture and underlying web and coding technologies
