Chicago, United States; Irving, United States; New York, US; Wakefield, United States
Full job description
Seeking a senior Product Manager to lead the development of a loyalty execution platform. Responsibilities include defining product strategy, developing roadmaps, incorporating AI and personalization, analyzing market trends, gathering customer insights, and managing product development lifecycle. Requires 8+ years in product management or related roles, experience in SaaS and marketing technology, strong knowledge of customer loyalty, AI-enabled personalization, and customer analytics. Preferred experience with loyalty platforms, CRM, Agile methodologies, and enterprise client engagement. Benefits include flexible time off, paid holidays, parental leave, health coverage, 401(k), tuition assistance, and more. Locations include Chicago, Wakefield, New York, and Irving.
What you'll do
Contribute to strategic direction and roadmap of loyalty execution platform
Identify opportunities for new features, functionality, and platform enhancements
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Chicago, United States; Irving, United States; New York, US; Wakefield, United States
Full-time
Develop cases, product requirements, and implementation plans for new capabilities
Prioritize initiatives based on customer value, market demand, strategic fit, and business impact
Define and complete AI and personalization strategy for loyalty experience
Evaluate emerging AI technologies and market developments for applicability
Partner with product, engineering, data, analytics, and customer teams to translate AI concepts into scalable product functionality
Develop use-cases and requirements for predictive, recommendation, segmentation, and personalization capabilities
Integrate Epsilon’s data, activation, identity, and digital assets into loyalty platform
Stay current on trends, innovations, competitive offerings, and emerging technologies in customer loyalty and marketing technology
Monitor industry developments to strengthen platform's competitive position
Anticipate future client needs and evolving market requirements
Establish processes for collecting and analyzing feedback from clients, prospects, sales teams, and collaborators
Conduct customer interviews, discovery sessions, and market research
Translate customer insights into actionable product enhancements and roadmap initiatives
Partner with engineering, UX/UI, data, and business partners throughout product development lifecycle
Create detailed product requirements, user stories, acceptance criteria, and implementation documentation
Use design and prototyping tools to develop working prototypes
Lead cross-functional initiatives from concept through launch and post-launch optimization
Ensure solutions align with customer needs, business goals, and platform architecture
Communicate product strategy and enhancement releases throughout the organization
Requirements
Bachelor's degree or equivalent professional experience
8+ years of experience in product management, product development, program management, or related role
Experience working for a SaaS software provider, preferably within marketing technology, customer engagement, CRM, loyalty, or customer experience solutions
Direct experience in customer loyalty, loyalty program management, customer engagement, retention marketing, CRM marketing, customer data & analytics, or related customer experience fields
Demonstrated success bringing software products or features from concept through launch and adoption
Experience gathering and translating customer feedback into product requirements and roadmap initiatives
Solid understanding of AI-enabled personalization, customer intelligence, or emerging AI applications within marketing technology
Strong ability to analyze and manipulate customer data for insights creation and development of strategic frameworks
Strong analytical, organizational, and project management skills
Excellent communication and collaborator management abilities
Ability to manage multiple initiatives and priorities in a fast-paced environment
Basic understanding of SaaS product architecture and underlying web and coding technologies required for product development
Preferred: experience with loyalty management platforms, rewards programs, customer engagement platforms, CDPs, clean rooms, CRM systems, or marketing automation technologies
Preferred: familiarity and experience with digital marketing concepts
Preferred: familiarity with Agile product development methodologies
Preferred: experience working directly with enterprise clients and executive partners
Preferred: knowledge of customer data, personalization, segmentation, predictive modeling, and loyalty analytics
Preferred: experience helping define or implement AI-driven product capabilities within a SaaS environment
