Portfolio Lead, Director

What you'll do

• Provide guidance and leadership support to cross-functional digital marketing delivery teams
• Lead daily program operations for a portfolio of accounts including project scope, deliverables, resource and capacity planning, client and project profitability
• Work closely with discipline leads to assess quality control checks and process improvements
• Support escalation management in partnership with Director-level leadership
• Engage day-to-day client contacts to resolve program issues and ensure delivery continuity
• Partner with discipline areas to support client marketing strategy and understand brand-consumer dynamics
• Serve as messaging subject matter resource applying channel best practices and executional expertise
• Ensure internal teams and partner agencies have needed information for execution
• Communicate consultatively with project management, technical, and marketing disciplines
• Build and maintain effective working relationships with client contacts and internal partners
• Ensure client performance objectives are met, oversee deliverables and timelines
• Partner with clients to define program goals, requirements, and success criteria
• Own remediation process for client-facing incidents including root cause analysis
• Own and maintain program plan reflecting current priorities and milestone status
• Provide regular updates on program progress, risks, and milestones to stakeholders
• Participate in cross-functional planning to identify and resolve issues and remove obstacles

Requirements

• 6-8+ years of experience in marketing program/project management or technology, focused on digital marketing program delivery
• Demonstrated ability to work collaboratively across teams and contribute to growth of peers and junior members
• Exceptional written and verbal communication skills, experience presenting to clients and cross-functional stakeholders
• Highly organized with ability to manage multiple priorities without sacrificing quality or accuracy
• Able to bridge technical and non-technical audiences, translating complex requirements into clear actionable direction
• Experience supporting or coordinating project or development teams across digital marketing programs
• Proven client-facing or client management experience with strong relationship building skills
• Bachelor’s Degree required
• Extensive hands-on experience with one or more enterprise messaging platforms (Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, Braze)
• Willingness to travel up to 10–30% based on client and business needs

Tech stack

Benefits