AdTechTalent
Other1 month agoOn-site

The Trade Desk

Platform Support Coordinator

technical supportSQLHTMLExcelapplication supporttroubleshootingticketing systemQA testingdigital advertisingRTBDSPad exchangesplatform support

Key details

Salary

$40K – $73K

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

New York, US

Full job description

The Trade Desk seeks a Platform Support Coordinator to collaborate with Business Teams ensuring application support. Responsibilities include supporting application issues, owning incidents, managing support requests, troubleshooting, executing SQL queries, maintaining ticketing system, contributing to Knowledge Base, QA testing, training coordination, and light on-call support. Requirements include a Bachelor's degree or equivalent experience, 0-2 years technical support experience, strong SQL and HTML skills, proficiency with Excel and MS Office, problem-solving abilities, and effective communication skills. Knowledge of RTB, DSPs, ad exchanges is a plus. Benefits include comprehensive healthcare, 401k with match, disability coverage, life insurance, tuition reimbursement, parental leave, sick and vacation time, paid holidays, stock purchase plan, and stock-based compensation. Base salary range is $39,800 to $73,000 USD. Location: New York, NY.

What you'll do

  • Support for application issues ensuring incidents are addressed within established SLAs
  • Own incidents including escalation to other technical teams
  • Manage and resolve transactional application support requests
  • Problem-solving and troubleshooting
  • Executing Stored Procedures and querying database using SQL
  • Maintain ticketing system; answer, troubleshoot, and resolve technical issues related to the trading platform
  • Take initiative on tickets that can be completed without Development Team assistance
  • Contribute to the company’s Knowledge Base by creating and updating articles
  • QA Testing and Validation
  • Coordinate in-depth training on support-related tools and processes
  • Light on-call/after-hours support

Requirements

  • Bachelor’s Degree from a four-year university or relevant substitute experience
  • 0-2 years relevant work experience as a technical support representative in a small or medium sized business
  • Outstanding troubleshooting, analytical, and problem-solving abilities
  • Ability to collaborate cross-functionally in a fast-paced start-up environment
  • Strong SQL and HTML experience
  • Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
  • General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
  • Ability to troubleshoot items requiring independent judgement, decision-making, and unique approaches
  • No previous online advertising experience required, but experience or internships in online advertising or technology are encouraged
  • Effective time management skills – ability to prioritize and meet deadlines
  • Advanced troubleshooting and problem-solving skills
  • Outstanding written and verbal communication skills, including ability to explain complex subjects to a non-technical audience

Tech stack

SQLHTMLExcelMS Office

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseEligibility for stock-based compensation grants based on company and individual performanceVariable compensation-based incentives and commissions depending on role

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