AdTechTalent
Other10 months agoHybrid

Smartly

Platform Specialist

customer trainingonboardingenablementSaaSMarTechdigital advertisingproduct trainingcustomer successhybrid

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Manila, Philippines

Full job description

Smartly is hiring a Platform Specialist to deliver personalized product training and onboarding to customers. The role involves conducting 1:1 and group training sessions, tailoring learning to customer needs, supporting platform adoption and retention, acting as a trusted advisor during training, collaborating with Customer Success and Support teams, and staying updated on product changes. Candidates should have 3+ years experience in customer training or enablement in SaaS, MarTech, or digital advertising, strong live training skills, excellent communication and presentation abilities, empathy, adaptability, and a passion for customer success. The position is full-time and hybrid based in Manila.

What you'll do

  • Be an Expert in the Smartly platform and every workflow and use case that customers would use it for
  • Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
  • Tailor Learning to Customer Needs: Adapt training sessions to match each customer’s goals, use cases, and level of expertise
  • Support Adoption & Retention: Ensure customers feel confident in using Smartly’s platform effectively, driving adoption and long-term satisfaction
  • Be the Go-To Educator: Act as a trusted advisor during customer training, answering questions, troubleshooting in real time, and providing practical guidance
  • Collaborate Across Teams: Work closely with Customer Success Managers and Support to identify training needs and deliver timely education
  • Stay Up-to-Date: Keep ahead of product updates and ensure customers receive clear and accurate guidance on new features and best practices

Requirements

  • 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
  • Strong track record of delivering live, hands-on training sessions (in-person and virtual)
  • Excellent communication, patience, and presentation skills with the ability to simplify complex workflows
  • Empathy and adaptability - comfortable adjusting style to different customer personalities and levels of expertise
  • Passion for customer success and a service-first mindset
  • Ability to translate complex, technical concepts and workflows into clear, compelling stories

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