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Smartly
Platform Specialist
customer trainingonboardingenablementSaaSMarTechdigital advertisingproduct trainingcustomer successhybrid
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Manila, Philippines
Full job description
Smartly is hiring a Platform Specialist to deliver personalized product training and onboarding to customers. The role involves conducting 1:1 and group training sessions, tailoring learning to customer needs, supporting platform adoption and retention, acting as a trusted advisor during training, collaborating with Customer Success and Support teams, and staying updated on product changes. Candidates should have 3+ years experience in customer training or enablement in SaaS, MarTech, or digital advertising, strong live training skills, excellent communication and presentation abilities, empathy, adaptability, and a passion for customer success. The position is full-time and hybrid based in Manila.
What you'll do
- Be an Expert in the Smartly platform and every workflow and use case that customers would use it for
- Conduct 1:1 and Small Group Training: Deliver engaging, hands-on product training sessions to customers at different stages - onboarding, new feature rollouts, and ongoing education
- Tailor Learning to Customer Needs: Adapt training sessions to match each customer’s goals, use cases, and level of expertise
- Support Adoption & Retention: Ensure customers feel confident in using Smartly’s platform effectively, driving adoption and long-term satisfaction
- Be the Go-To Educator: Act as a trusted advisor during customer training, answering questions, troubleshooting in real time, and providing practical guidance
- Collaborate Across Teams: Work closely with Customer Success Managers and Support to identify training needs and deliver timely education
- Stay Up-to-Date: Keep ahead of product updates and ensure customers receive clear and accurate guidance on new features and best practices
Requirements
- 3+ years in customer training, onboarding, or enablement, preferably in SaaS, MarTech, or digital advertising
- Strong track record of delivering live, hands-on training sessions (in-person and virtual)
- Excellent communication, patience, and presentation skills with the ability to simplify complex workflows
- Empathy and adaptability - comfortable adjusting style to different customer personalities and levels of expertise
- Passion for customer success and a service-first mindset
- Ability to translate complex, technical concepts and workflows into clear, compelling stories
Apply now
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