The role is a hybrid full-time position based in Singapore, combining performance strategy and billing & collections operations for strategic APAC/GCR customers. Responsibilities include managing accounts, optimizing campaigns using Looker and proprietary tools, serving as a point of contact for key clients, and leading cross-functional communication. On the billing side, the role manages billing workflows, partners with Accounts Receivable, resolves billing discrepancies, supports enterprise billing processes, and assists with credit checks and Salesforce/Revenue Operations tasks. The role also acts as a liaison between APAC Commercial teams and global finance teams, driving process improvements and automation leveraging AI. Requirements include 2+ years of campaign optimization or analytical experience in adtech, performance-focused optimization experience, prior billing or finance operations exposure preferred, a Bachelor's degree, fluency in Business Mandarin and English, strong project management and communication skills, and proficiency with Slack and WeChat. Benefits include equity, health, vision, dental, wellness stipends, and other perks based on country of residence.
What you'll do
Maintain ownership of accounts and pooled support across Existing and New Business functions
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Deliver quality work against Performance Strategy goals, primarily across billing & collection operations
Serve as a point of contact for a limited number of key clients including client interactions, managing & optimizing for performance, collaborating with account teams, and escalating issues
Optimize campaigns for post-install goals using Looker, proprietary tools, and dashboards
Make recommendations to client-facing teams to enhance customer strategies and identify product needs
Lead cross-functional communication across technical and non-technical teams
Manage billing operations and collections workflows for strategic customers including bespoke workflows for key enterprise accounts
Partner with Accounts Receivable to monitor outstanding invoices, payment status, and collections activities
Coordinate resolution of billing discrepancies, payment exceptions, and invoice-related issues
Handle invoice number gap investigations, invoice split requests, prepayment/post-payment follow-ups, billing corrections, payment reconciliation, and other billing/finance operational requests
Manage the Liftoff customer email alias
Support enterprise billing processes
Assist with credit checks (mainly Pan-APAC) and manage client-specific manual reconciliation tasks
Support Salesforce/Revenue Operations tasks such as multi-account setup and discrepancy resolution
Serve as primary operational liaison between APAC Commercial teams and Global AR, Revenue Operations, Deal Desk, and Revenue Leadership
Drive alignment across teams, coordinate issue resolution, and ensure timely execution of billing and finance-related requests
Chase account teams internally on significantly overdue invoices and provide consolidated status updates to Finance
Work with leadership on high-risk deals to close the collections loop
Identify opportunities to optimize billing, collections, and finance workflows
Improve collaboration between Finance and Commercial teams to streamline operational processes
Drive process standardization and automation to improve efficiency, scalability, and visibility across APAC billing operations
Leverage AI to improve and streamline current processes
Requirements
2+ years of campaign optimization, BI, or analytical experience in adtech
Performance-focused optimization experience
Prior exposure to billing, collections, or finance operations preferred
Bachelor's Degree
Fluent in Business Mandarin and English
Project management, organizational, and communication skills
Process-oriented approach and ability to draw insights from data
Proactive spirit with strong attention to detail
Comfortable operating across Slack, WeChat, and other communication channels
Tech stack
LookerSalesforceSlackWeChatAI
Benefits
EquityHealth benefitsVision benefitsDental benefitsWellness stipendsAdditional perks based on country of residence
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