Payroll Specialist

What you'll do

• Act as the first point of contact for employee payroll queries via the ticketing system, ensuring timely and accurate resolution with a strong employee service focus
• Research, analyze, and resolve payroll-related inquiries through initial technical assessment and data validation
• Support end-to-end payroll processing across 10 APAC countries, partnering with People, Benefits, Talent Acquisition, and Compensation teams to ensure accurate payroll delivery
• Collect, compile, validate, and reconcile payroll inputs, including timesheets, master data, attendance records, and other employee lifecycle data
• Ensure accurate processing of payroll components, including base salary, statutory benefits, overtime, allowances, and tax deductions
• Execute high-volume data entry and maintain data integrity across systems such as Workday HCM and CloudPay
• Prepare and run standard and ad hoc payroll reports to support audits and stakeholder requirements
• Ensure compliance with SOPs, local regulatory requirements, and SOX control standards
• Monitor and stay current on statutory and regulatory payroll changes across APAC
• Collaborate with regional payroll specialists and participate in cross-training to ensure operational continuity
• Support documentation of payroll processes and contribute to process improvements and automation initiatives
• Work effectively in a fast-paced, high-volume environment while managing multiple priorities and deadlines

Requirements

• 3–5 years of payroll experience, preferably in APAC payroll environments
• Basic understanding of payroll principles, tax concepts, and local regulations
• Experience with Workday HCM and/or CloudPay is preferred
• Strong attention to detail and ability to handle payroll data accurately
• Good numerical and analytical skills to support payroll calculations and reconciliations
• Ability to manage multiple priorities and work under tight deadlines
• Customer service mindset with ability to respond to employee payroll queries
• Good communication skills, both written and verbal
• Proficiency in Microsoft Office, especially Excel
• Ability to work independently and as part of a team
• High level of integrity and confidentiality

Tech stack