AdTechTalent
Other2 days agoOn-site

Viant Technology

Panel Systems Manager

CRMworkflow automationAIautomationAPIssystem integrationprocess improvementpanel management

Key details

Salary

$100K – $130K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Boston, United States

Full job description

Seeking a Panel Systems Manager to oversee and optimize CRM systems, workflows, and automations supporting the full panelist lifecycle. Responsibilities include administering and optimizing CRM platforms, designing scalable workflows, developing AI-powered automations, managing integrations, troubleshooting, and ensuring compliance with policies. Requires 3-7 years experience in CRM administration or related roles, hands-on experience with CRM platforms, workflow automation, AI tools, APIs, and strong analytical and communication skills. Benefits include fully paid health insurance, paid parental leave, and unlimited PTO. Salary range $100,000 - $130,000. Location: Boston, Massachusetts, United States.

What you'll do

  • Own the administration, configuration, and ongoing optimization of the organization's CRM platform and panel management systems
  • Design, build, and maintain scalable workflows and automations that support the full panelist lifecycle including recruitment, onboarding, engagement, retention, support, and offboarding
  • Develop AI-powered workflows and intelligent automations to improve operational efficiency, reduce manual processes, enhance support operations, and optimize panel management
  • Partner with cross-functional stakeholders to identify operational challenges and translate business requirements into scalable system solutions
  • Monitor system performance, workflow effectiveness, and data quality, proactively identifying opportunities for improvement
  • Create and maintain dashboards, reports, documentation, and process maps to support operational visibility and decision-making
  • Manage integrations between CRM platforms, internal databases, and third-party applications using APIs and automation tools
  • Troubleshoot system issues, investigate workflow failures, and provide technical support for operational teams
  • Recommend and implement continuous process improvements that enhance scalability, operational efficiency, and the panelist experience
  • Ensure system configurations, workflows, and data management practices align with organizational policies, security standards, and compliance requirements

Requirements

  • 3–7 years of experience in CRM administration, systems management, operations technology, or a related technical operations role
  • Hands-on experience administering CRM platforms and building workflow automations
  • Experience designing scalable operational processes and lifecycle automations
  • Experience with AI tools, automation platforms, and intelligent workflow solutions
  • Experience working with APIs, system integrations, or low-code/no-code automation platforms
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to manage multiple priorities and projects independently
  • Excellent communication and cross-functional collaboration skills

Tech stack

CRM platformsworkflow automationsAI toolsautomation platformsAPIslow-code/no-code automation platforms

Benefits

fully paid health insurancepaid parental leaveunlimited PTO

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