Smart Services Manager role at Smartly focused on implementing, adopting, and scaling paid media campaigns across platforms such as Meta, TikTok, Pinterest, Google, Snapchat, Reddit, and Amazon DSP. Responsibilities include leading campaign implementations, building campaign structures, troubleshooting, improving workflows through automation, customer enablement via training and coaching, and analyzing campaign performance to provide recommendations. Requires 3-5 years of hands-on digital advertising experience, strong technical skills with feeds, audiences, catalogs, and automation, excellent communication skills, and ability to manage multiple projects. The role is full-time, hybrid, based in Mexico City.
What you'll do
Lead the implementation of paid media campaigns and workflows across major digital advertising platforms including Meta, TikTok, Pinterest, Google, Snapchat, Reddit, Amazon DSP, and others
Build and configure campaign structures, audiences, feeds, catalogs, creative setups, reporting views, and automation workflows in Smartly
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Translate customer requirements into clear implementation plans, launch timelines, and scalable operating processes, owning QA and launch readiness across campaign builds and technical setups
Troubleshoot technical and operational challenges, partnering with Product, Support, Technical Consulting, and other teams when deeper expertise is needed
Identify opportunities to improve customer workflows through automation, templates, feeds, reporting, and other Smartly capabilities
Lead customer enablement through training, workshops, documentation, office hours, and hands-on coaching
Analyze campaign performance and provide actionable recommendations across strategy, testing, targeting, creative, and optimization
Lead customer meetings, implementation reviews, and performance discussions while partnering cross-functionally to solve challenges and surface recurring product and workflow needs
Requirements
Strong hands-on digital advertising experience, particularly in paid social, with direct experience building and managing campaigns on platforms such as Meta, TikTok, Pinterest, Google, Snapchat, or similar
Experience with programmatic advertising or Amazon DSP is a plus
Technical curiosity and confidence working with feeds, audiences, catalogs, tracking, reporting, campaign structures, and automation
A methodical approach to troubleshooting complex platform and workflow issues, combined with strong attention to QA and implementation accuracy
Strong customer-facing communication skills and the ability to explain technical concepts clearly through training, coaching, and day-to-day collaboration
Confidence analyzing campaign performance and translating data into practical recommendations across media strategy, testing, targeting, creative, and optimization
Strong organization and prioritization skills, with the ability to manage multiple customers, launches, and workstreams in parallel
Strong written and verbal communication skills in English
Inclusive global culture with diverse teamGlobal impact on customers' success and business growthHealthcare packages and mental health servicesWork-life balance with paid holidays and family leaveEquity options and performance-based rewardsCompetitive compensationCareer development opportunitiesFlexible hybrid workplace with option to work abroad up to 30 days annually
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