Pacvue is hiring an Office Manager for its new Mexico City hub. The role starts fully remote and transitions to hybrid (3 days in-office). Responsibilities include managing office operations, IT coordination, employee experience programs, event and meeting logistics, and special projects. The candidate must independently manage facilities, IT hardware lifecycle, and complex executive calendars. Strong project management, communication skills, and familiarity with Outlook, Zoom, and Slack are required. Benefits include private medical insurance, grocery coupons, telework, and a Christmas bonus.
What you'll do
Lead end-to-end planning and execution of all office events and meetings, including customer and partner engagements, board meetings, and executive offsites — managing logistics, agendas, materials, and stakeholder coordination.
Own the day-to-day operational health of the office including employee access, seating, tech setup, supply ordering, and maintaining a well-organized work environment and kitchen.
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Lead cross-functional special projects from scoping through delivery including company swag programs in partnership with Marketing, making independent judgment calls on priorities, trade-offs, timelines, costing, and fulfillment.
Serve as the primary on-site owner of IT operations managing hardware lifecycle including shipping, receiving, inventory tracking, and asset management for employee devices, monitors, peripherals, and accessories.
Handle IT setup and installation tasks including monitor configuration, shared-use device setup, and workstation peripherals for new and existing employees.
Own routine maintenance and proactive health checks for shared-use IT equipment such as conferencing systems and cabling, resolving issues within scope and escalating when remote ITSD support is required.
Act as the authoritative on-site liaison between the Mexico City office and ITSD for all non-standard IT issues including local network disruptions and facility-level connectivity concerns.
Assess, triage, and resolve IT security and access-related incidents in accordance with company protocols; escalate when issues exceed site-level resolution capacity.
Identify and communicate recurring or environmental IT issues including ISP outages, physical security concerns, and hardware trends to ITSD to support remote troubleshooting and long-term resolution.
Requirements
Proven expertise managing the full operational and technical footprint of a corporate office, including facilities, IT coordination, and employee experience programs.
Demonstrated ability to lead complex special projects independently with strong judgment on scope, budget, trade-offs, and delivery.
Takes initiative and drives outcomes without waiting for direction; highly organized and customer-focused.
Expert-level calendar management across international and US time zones; comfortable navigating complex executive schedules.
Exercises sound, independent judgment and executes with precision.
Deep familiarity with workplace technology systems and IT hardware lifecycle management; able to evaluate and implement new tools with minimal ramp-up.
Strong project management and communication skills, with the ability to align stakeholders across functions.
Tech stack
OutlookZoomSlack
Benefits
Private Medical InsuranceGrocery CouponsTeleworkChristmas Bonus (15 Days)
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