MS Dynamics Architect with German (m/w/d) at Merkle | AdTechTalent
Product2 months agoHybrid
Merkle
MS Dynamics Architect with German (m/w/d)
Microsoft Dynamics 365Power PlatformDataverseAzureCRMCRM architecturemigrationintegrationpre-salesclient-facingGermanEnglishSalesforceenterprise architecture
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Zürich, Switzerland
Full job description
Merkle, a dentsu company, seeks a senior CRM & Loyalty Architect with expertise in Microsoft Dynamics 365 Customer Engagement and Power Platform to design and deliver customer engagement solutions. Responsibilities include leading architecture and design of CRM & Loyalty solutions, translating client needs into scalable architectures, implementing integration patterns, leading migration programs, acting as SME in client engagements and pre-sales, collaborating with stakeholders, providing technical leadership, supporting solution design in proposals, ensuring adherence to standards, identifying risks, and staying updated with Microsoft ecosystem innovations. Requirements include architect-level expertise in Dynamics 365 Sales and Customer Insights, Power Platform, Azure services (Service Bus, Event Hub, Functions), migration tools (Azure Data Factory, KingswaySoft), CRM architecture principles, integration patterns, client-facing experience, familiarity with Success by Design, workshop facilitation, pre-sales contribution, strong CRM ecosystem understanding, excellent communication in German and English, and optionally Salesforce experience and Microsoft certifications. The role offers hybrid work, competitive benefits, global collaboration, inclusive culture, and growth opportunities. Location: Zürich, Switzerland.
What you'll do
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Lead architecture and design of CRM & Loyalty solutions based on Microsoft Dynamics 365 and Power Platform
Translate client business needs into scalable, secure, and high-performing solution architectures
Define and implement integration patterns between Dynamics 365 / Dataverse and other systems
Lead or support Dynamics 365 migration programs
Act as Subject Matter Expert in client engagements, delivery projects, and pre-sales activities
Collaborate with business stakeholders, product owners, and delivery teams
Provide technical leadership and governance across the full delivery lifecycle
Support solution design during RFPs, proposals, and client pitches
Ensure adherence to architectural standards, best practices, and performance benchmarks
Identify risks and define mitigation strategies for complex CRM implementations
Stay updated with latest Microsoft ecosystem innovations and industry trends
Requirements
Architect-level expertise in Microsoft Dynamics 365 (Sales, Customer Insights)
Experience with Power Platform and Dataverse
Understanding and hands-on experience with Azure services (Service Bus, Event Hub, Azure Functions)
Hands-on experience with migration tools and ETLs (Azure Data Factory, KingswaySoft)
Strong knowledge of CRM architecture principles including data models, security, and scalability
Proven experience with integration patterns (APIs, middleware, event-driven architectures)
Experience with Dynamics 365 migrations and transformation programs
Client-facing experience including workshops, stakeholder management, and advisory
Familiarity with Success by Design methodology
Experience running discovery workshops with customers from different industries
Ability to contribute to pre-sales and business development activities
Strong understanding of end-to-end CRM and customer engagement ecosystems
Excellent communication and presentation skills
Fluency in German and English
Nice to have: Experience with Salesforce or other CRM platforms
Nice to have: Experience in multi-system landscapes and enterprise architecture
Nice to have: Microsoft certifications (Dynamics 365, Azure)
Tech stack
Microsoft Dynamics 365 SalesMicrosoft Dynamics 365 Customer InsightsPower PlatformDataverseAzure Service BusAzure Event HubAzure FunctionsAzure Data FactoryKingswaySoftAPIsmiddlewareevent-driven architecturesSalesforce (nice to have)
Benefits
Global collaboration with over 70,000 colleagues in 145 countriesHybrid work models with adaptable hours and home office optionsInclusive and supportive culture celebrating diversityCompetitive salariesVolunteer days and wellness daysModern officesMulti-cultural environment fostering creativity and innovationOpportunity to work on innovation-driven projectsPurpose-driven culture focused on sustainable growthGrowth opportunities through training, mentorship, and data-driven projectsAccess to the wider dentsu network for career expansion
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