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Other2 days agoOn-site

Merkle

Managing Director Merkle Sweden

managing directorleadershipCXMcustomer experience managementP&Lstrategic account developmentdigital transformationdata-driven marketingclient relationship managementbusiness growth

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Director

Years experience

10+

Location

Stockholm, Sweden

Full job description

Managing Director role at Merkle Sweden responsible for leading and growing the CXM business. Full accountability for business performance, strategic direction, and long-term growth. Reporting to the CEO of dentsu Sweden. Responsibilities include owning business strategy, growth, and P&L; leading client relationships and strategic account development; building pipeline and new business; leading transformation of capabilities and services; inspiring a high performing organization; collaborating across media, creative, and CXM for integrated client solutions; positioning the organization as a leader in CXM, digital transformation, and data-driven marketing; and acting as a brand ambassador. Requirements include senior commercial leadership with strong P&L experience, deep CXM knowledge, ability to engage at C-level, international experience, matrix organization experience, excellent communication skills, and proficiency in English and Swedish. Permanent full-time position based in Stockholm with a 6 month probation period.

What you'll do

  • Own the overall business strategy, growth, and P&L
  • Lead key client relationships and drive strategic account development
  • Build pipeline and drive new business alongside expanding existing partnerships
  • Lead transformation of capabilities, services, and ways of working
  • Lead and inspire a high performing organization
  • Collaborate across media, creative, and CXM to deliver integrated and scalable client solutions
  • Position the organization as a leader in CXM, digital transformation, and data-driven marketing
  • Act as a strong brand ambassador for dentsu and Merkle

Requirements

  • Strong P&L experience
  • Deep understanding of Customer Experience Management (CXM)
  • Experience engaging at C-level
  • International experience
  • Comfortable operating in a matrix organization
  • Excellent communication skills
  • Full professional proficiency in English and Swedish

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