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Other6 days agoOn-site

The Trade Desk

Manager, Workplace Services

workplace managementoperations leadershiphospitalityteam leadershipvendor managementMicrosoft Officecommunicationbudget managementemployee experiencefacilities coordinationsafetybusiness continuity

Key details

Salary

$78K – $142K

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

New York, US

Full job description

The Trade Desk seeks a senior Workplace Manager for its New York office. This full-time, on-site leadership role manages workplace operations and a team to ensure a seamless employee and guest experience. Responsibilities include overseeing communications, events, food and beverage, facilities coordination, vendor management, safety, budget management, and operational improvements. The role requires 5+ years of relevant workplace, hospitality, or operations leadership experience, strong team leadership skills, proficiency in Microsoft Office, and the ability to work flexible hours with some physical activity. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, paid sick and vacation time, holidays, stock purchase plans, and variable incentives. Salary range is $77,600 to $142,200 USD.

What you'll do

  • Lead and develop a high-performing Workplace team, driving accountability, collaboration, and service excellence
  • Oversee day-to-day workplace operations, including employee and guest experience, communications, events, food and beverage, facilities coordination, vendor management, and safety
  • Own the end-to-end workplace experience, ensuring a seamless, high-quality environment aligned with business needs
  • Lead through others while maintaining visibility into priorities, performance, and outcomes
  • Build and maintain strong relationships with senior leaders and cross-functional partners (Real Estate, HR, IT, Security, Facilities, etc.)
  • Translate operational priorities into clear, actionable communication across audiences
  • Monitor workplace performance through feedback, observations, and metrics, driving continuous improvement
  • Manage budgets, processes, and scalable operational frameworks to enhance efficiency and service delivery
  • Identify and implement opportunities to streamline operations and elevate the workplace experience
  • Oversee vendor strategy and performance, ensuring consistency, accountability, and service quality
  • Exercise sound judgment in decision-making, escalation, and sensitive situations
  • Support business continuity, operational readiness, and workplace safety initiatives

Requirements

  • 5+ years of relevant experience (or 10+ years equivalent) in workplace, hospitality, or operations leadership, preferably in fast-paced or tech environments
  • Proven experience leading and developing teams/individual contributors
  • Strong organizational, problem-solving, and communication skills with high emotional intelligence
  • Strategic thinker with strong business acumen and the ability to balance employee experience with operational priorities
  • Skilled at scaling operations, improving processes, and driving consistency in growing environments
  • Collaborative and confident working with senior leaders and cross-functional stakeholders
  • Adaptable and resilient, with the ability to lead through ambiguity and change
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Able to work flexible hours and respond to workplace needs as required
  • Comfortable with active, on-site responsibilities, including occasional lifting (up to 50 lbs)

Tech stack

Microsoft OfficeWordExcelPowerPoint

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseEligibility for stock-based compensation grants based on company and individual performanceVariable compensation-based incentives and commissions depending on role

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