Manager, Technical Operations, Demand

What you'll do

• Manage a queue of technical escalations from ClearLine Account Managers while maintaining a high standard of organization, responsiveness, professionalism, and stakeholder communication
• Troubleshoot highly complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations
• Use modern AI tools and emerging technologies to identify repeatable operational challenges, design scalable solutions, automate workflows, and improve team efficiency
• Create and maintain technical documentation for both internal and external audiences, including troubleshooting guides, platform feature documentation, process documentation, and customer-facing support materials
• Take initiative in investigating ambiguous problems, proactively seeking answers, asking thoughtful questions, and driving issues to resolution with minimal oversight
• Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge
• Act as a cross-functional project lead when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives
• Partner directly with Product and Engineering teams to escalate bugs, define technical requirements, reproduce issues, and support resolution efforts
• Create, manage, and troubleshoot custom data feeds and reporting solutions using SQL and Python within Snowflake, Databricks, and related data environments
• Query and analyze large datasets across multiple systems using SQL and Python to identify trends, diagnose issues, and support operational decision-making
• Troubleshoot advanced programmatic advertising workflows and integrations, including VAST and OpenRTB protocols, DSP/SSP integrations, Audience onboarding and DMP workflows, Video ad serving and delivery behavior, Tracking and reporting discrepancies, Platform and API integrations

Requirements

• Strong proficiency in SQL and Python for data analysis, troubleshooting, automation, and workflow development
• Strong interest in and aptitude for learning emerging AI technologies, with the ability to apply AI tools to operational workflows and problem-solving
• Strong knowledge of video advertising ecosystems, particularly within CTV and programmatic environments
• Excellent technical writing and documentation skills
• Strong analytical thinking and troubleshooting abilities, with experience diagnosing and resolving complex technical issues
• Strong project management and cross-functional coordination skills
• Excellent verbal and written communication skills, with the ability to identify root causes, explain technical concepts clearly, and guide stakeholders toward solutions
• Ability to work independently, prioritize effectively, and thrive in a fast-paced environment
• Strategic mindset with the ability to balance immediate operational needs with long-term scalable solutions
• Preferred: 6+ years of relevant experience in technical operations, ad tech, programmatic advertising, solutions engineering, or related fields
• Preferred: Experience developing and optimizing media strategies for performance-driven advertising campaigns
• Preferred: Understanding of the programmatic advertising call chain, including VAST and OpenRTB protocols
• Preferred: Experience troubleshooting ad requests and API interactions using tools such as cURL and browser developer tools
• Preferred: Experience working with advertising agencies, DSPs, SSPs, or related advertising technology platforms
• Preferred: Strong understanding of audience targeting capabilities, identity/data strategies, and related advertising technologies

Tech stack

Benefits