Manager, System and Platform Operations

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Full job description

The System and Platform Operations Manager is a senior technical leadership role responsible for the support, reliability, and stability of Epsilon Retail Media production systems. The role manages the Platform Operation Team within a single geo-region, overseeing deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Responsibilities include establishing operational practices, exceeding service level objectives, resolving complex performance and reliability issues, communicating with customers and stakeholders, enabling rapid product releases while maintaining platform stability, collaborating with cross-functional teams, and maintaining expertise in current and emerging technologies. Requirements include 5+ years in site reliability roles, strong knowledge of Docker, Kubernetes, Terraform, scripting languages (Java, Golang, Python, Bash), monitoring tools (DataDog, Prometheus, Grafana), database systems (PostgreSQL, Bigtable), API and microservices architecture, leadership experience, and familiarity with DevOps, ITIL, Cloud Services, and Agile methodologies. The position offers hybrid work from the London office and includes competitive compensation, benefits, career advancement opportunities, and a commitment to diversity and inclusion.