AdTechTalent
Ad Ops7 days agoRemote

Pixalate

Manager / Sr. Manager, Customer Success (Ad-Tech Experience Required)

customer successprogrammaticad-techSSPDSPad exchangesdigital advertisingjavascripttaggingcookiemacrosExcelSalesforceGoogle DriveJirabilingualEnglishChineseJapanese

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid To Senior

Years experience

3-5

Location

Singapore, Singapore

Full job description

Sr. Customer Success Manager role focused on programmatic digital advertising in Singapore. Responsibilities include presenting Pixalate solutions to clients in the programmatic ecosystem, maintaining client relationships, understanding industry developments, driving customer success outcomes, and ensuring product adoption. Requires minimum 3 years client-facing experience in customer success, technical account management or sales within SSPs, DSPs, exchanges, advertisers, agencies, publishers or ad networks. Must have strong knowledge of ad-tech ecosystem, ad operations tools, and be skilled in MS Excel, Salesforce, Google Drive, and Jira. Bilingual in English and Chinese or Japanese required. Benefits include monthly internet reimbursement, remote work environment, flexible hours, advancement opportunities, team events, and competitive compensation.

What you'll do

  • Present Pixalate solutions to key clients within the programmatic ecosystem including SSPs, DSPs, ad exchanges, agencies and publishers
  • Maintain awareness of client needs and opportunities for expansion
  • Understand competitive landscape, new industry developments and standards
  • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
  • Ensure Pixalate product adoption, client satisfaction and account health
  • Be recognized as a consultant or business extension to client organization
  • Oversee onboarding, training, customer support, business reviews and reporting
  • Manage subscription renewals, cross-sells, up-sells
  • Conduct account health assessments and advocacy

Requirements

  • BA/BS degree in technical, business or related field or equivalent experience
  • Minimum 3 years experience in client-facing customer success, technical account management or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or digital advertising technology vendors
  • Excellent time management and organizational skills
  • Ability to maintain poise under stress, especially when resolving time-sensitive issues
  • Understanding of ad-tech ecosystem terminology and ad operations tools and practices
  • Highly skilled in MS Excel (pivot tables and graphs) and Salesforce (reporting and dashboards); familiar with Google Drive and Jira or comparable issue tracking systems
  • Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
  • Data-driven, analytical and process-oriented
  • Excellent written and verbal communication and presentation skills
  • Self-starter capable of thriving in a startup environment
  • Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment
  • English and Chinese or Japanese speaking required

Tech stack

programmatic advertisingAd serversexchangesDSPsSSPsjavascripttaggingcookiemacrosMS ExcelSalesforceGoogle DriveJira

Benefits

Monthly internet reimbursementCasual, remote work environmentHybrid, flexible hoursOpportunity for advancementFun annual team eventsBeing part of a high-performing team that wants to win and have funExtremely competitive compensation

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