Manager, Publisher Success at GumGum | AdTechTalent
Ad Ops11 days agoHybrid
GumGum
Manager, Publisher Success
ad techpublisher successaccount managementprogrammaticdigital advertisingclient solutionsteam leadershipEMEApublisher developmentZendeskJIRAExcelAI toolsPrebidCTVS2SJS tags
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
London, United Kingdom
Full job description
The Manager, Publisher Success (UK) leads a team of EMEA Publisher Success professionals and manages a portfolio of key publisher accounts to drive retention, growth, and long-term value. Responsibilities include team leadership, strategic partner management, performance monitoring, process improvement, troubleshooting with Engineering and Ad Ops, and cross-functional collaboration to align publisher needs with supply strategy. The role requires 5+ years in publisher-side ad tech, 1-2+ years managing teams, and familiarity with European publishers and integration methods such as Prebid, JS tags, and S2S. The position is full-time, senior level, and hybrid with at least 2 days per week in-office in London. Required skills include leadership, communication, analytical problem-solving, proficiency in Excel and reporting tools, technical troubleshooting, and familiarity with JIRA, Zendesk, Google Suite, and AI tools.
What you'll do
Lead, coach, and mentor direct reports within the EMEA Publisher Success team to boost performance, foster career growth, and meet key business goals
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Requirements
Proven capability to lead, coach, and mentor an account management team by setting clear priorities, managing performance, and fostering career growth
Strong verbal and written communication skills with a track record of running effective client-facing and cross-functional meetings
Analytical approach to problem-solving, with the ability to break down complex issues and translate data trends into actionable insights
Proficiency in media math, Excel, and reporting tools to analyze yield, track publisher health, and identify revenue opportunities
A solutions-oriented mindset for troubleshooting technical integration issues directly alongside Product Management and Engineering teams
Technical familiarity with workflow platforms including JIRA, Zendesk, and Google Suite, plus experience leveraging AI tools to improve team efficiency
Strong organizational and task-prioritization abilities to manage multiple competing initiatives simultaneously in a fast-paced environment
Deep expertise in digital advertising, ad tech, programmatic landscapes, and emerging industry trends
5+ years of experience in publisher-side ad tech, with direct account management and client solution-building expertise
1–2+ years of experience directly managing and developing team members
Hands-on experience working with European publishers and familiarity with integration methods (Prebid, JS tags, S2S); CTV experience is a plus
Flexible work environment with ability to work in-office or remotely/from homeCommutable distance to office required for at least 2 days a weekBenefits & perks package details available at gumgum.com/benefits
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