Manager, Publisher Success

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Full job description

Manager, Publisher Success (UK) role reporting to Head of Publisher Success, International. Lead and mentor EMEA Publisher Success team, manage key publisher accounts to drive retention, growth, and value. Oversee team performance, coaching, operational efficiency, and goal accountability. Serve as senior contact for strategic partners. Monitor partner health, track metrics, optimize inventory, identify upsell opportunities. Establish processes, training, and Zendesk SLAs. Lead troubleshooting with Engineering and Ad Ops. Collaborate with Publisher Development, GAPS, Revenue, Product, and Solutions Engineering. Manage supply integration and publisher transitions. Ensure compliance with digital ad tech trends and regulations (e.g., TCF 2.2, ads.txt). Requires 5+ years in publisher-side ad tech with account management experience, 1-2+ years managing teams, familiarity with European publishers and integration methods (Prebid, JS tags, S2S). Flexible hybrid work environment with at least 2 days per week in London office.