AdTechTalent
Programmatic4 days agoHybrid

Epsilon

Manager, Network Operations

affiliate marketingdigital mediaclient servicingcampaign trackingattributiontechnical integrationAIprocess improvementoperational excellenceleadershipcross-functional collaborationprogrammatic

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Bengaluru, India

Full job description

Seeking a senior leader to drive business growth, operational excellence, and scalable processes in affiliate marketing programs. Responsibilities include leading operational projects, ensuring SLA adherence, managing workload, leading cross-functional initiatives, partnering with global stakeholders, and implementing AI-enabled process improvements. The role involves people leadership, coaching, and capability development. Requires 8-12 years experience in digital media or related roles, preferably with client servicing, campaign tracking, attribution, and technical integration experience. Core skills include stakeholder communication, strategic thinking, data-driven decision-making, cross-functional collaboration, AI enablement, and program delivery excellence.

What you'll do

  • Drive operational excellence across affiliate programs and ensure consistent, high-quality delivery
  • Lead end-to-end operational projects with clear timelines and stakeholder alignment
  • Ensure adherence to SLAs, delivery standards, and tracking/data integrity
  • Manage workload distribution and act as an escalation point for complex issues
  • Lead cross-functional initiatives across operations, client services, and additional functions
  • Partner with global stakeholders to align on priorities and execution
  • Serve as a subject matter expert on affiliate platforms, tools, and processes
  • Identify and implement process improvements and AI-enabled solutions to enhance efficiency and scalability
  • Drive operational initiatives aligned to business goals and revenue opportunities
  • Develop and maintain standardized workflows, documentation, and best practices
  • Support capacity planning and ensure operational continuity
  • Lead, coach, and develop multi-level teams, including technical specialists
  • Drive performance management, engagement, and capability-building initiatives
  • Enable cross-team collaboration and flexible resource utilization

Requirements

  • Graduate or postgraduate degree in any discipline
  • 8-12 years of relevant experience in digital media or related roles
  • Experience in client servicing (account management), campaign tracking and attribution, and client onboarding or technical integration preferred
  • Stakeholder communication and influence
  • Strategic thinking and data-driven decision-making
  • Cross-functional collaboration and execution excellence
  • People leadership and capability development
  • AI enablement, innovation and continuous process improvement
  • Business acumen and change leadership
  • Program and project delivery excellence

Tech stack

affiliate platformsAI-enabled solutionscampaign trackingattributiontechnical integration

Benefits

Employee well-being focusCollaborative work environmentOpportunities for growth through learning, development and career advancementInnovation-driven cultureWork-life balance and flexibilityDiversity and inclusion commitment

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