Manager, IT Systems

What you'll do

• Manage and mentor a team of 3-6 engineers and administrators
• Set priorities aligned with company goals
• Oversee success and roadmap of global collaboration systems including Microsoft 365 Suite, Fabric, Copilot, Power Platform, Exchange, SharePoint/OneDrive, Slack Enterprise Grid, Zoom, and Smartsheet
• Monitor and analyze emerging industry technology trends
• Apply product management focus to maximize value from collaboration stack aligned with customer needs
• Establish best practices through knowledge base articles and video training
• Drive Zoom Rooms enhancements and R&D for new meeting-room offerings
• Collaborate with IT Infrastructure and Site Build teams to define site standards
• Support adoption and use of Copilot and Copilot Studio with Business Engineering
• Work with client-facing teams to understand collaboration requirements and establish workflow standards with security and privacy considerations
• Collaborate with IT Systems management on shared components across Microsoft 365, Azure, identity, and automation systems
• Maintain communication and professional relations with vendors and suppliers
• Leverage Operations team for Level 1 administration services by operationalizing processes, driving automation, creating documentation, delivering training, and providing technical guidance
• Participate in TechSolutions process for developing customer solutions leveraging IT collaboration systems
• Serve as technical project lead for global collaboration initiatives
• Participate in security incident response and adhere to cybersecurity standards
• Apply best practices to projects, implementations, and issue resolution; provide status updates and reports
• Create and maintain documentation for IT standards, procedures, and knowledge base articles
• Maintain high-quality technical support to ensure productivity for management and employees
• Perform other duties as assigned

Requirements

• Bachelor’s degree in related business or IT field
• 8 to 10+ years of experience managing and working with collaboration tool stacks similar to TTD’s
• Experience with Microsoft PowerShell or equivalent scripting for systems management
• Experience defining, documenting, and implementing standards
• Experience managing and mentoring 3-6 local and remote direct reports including performance management
• Prior experience with ITIL framework in a SOX regulated environment highly desired
• Proficiency with MS Office software
• Excellent interpersonal, written, and oral communication skills
• Strong customer service and presentation skills
• Ability to analyze customer needs and reach acceptable solutions
• Adherence to company procedures and policies
• Ability to work independently or as part of a team with minimal supervision
• Ability to maintain confidentiality of information and systems
• Conduct supporting company ethics, core values, and compliance programs
• Availability to work regular hours plus after hours, weekends, and holidays as needed
• Must carry a company-funded smartphone and respond to urgent calls timely

Tech stack

Benefits