Manager, Demand Operations

programmaticad-opsSSPCRMSalesforceHubspotZenDeskads.txtdigital marketingbidder performanceblocklistsdata analysis

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

0-2

Location

Remote

Full job description

Manager, Demand Operations role reporting to Associate Director of Demand Operations. Responsibilities include managing SSP partner platform operations, onboarding and supporting SSPs and demand partners, implementing blocklists, investigating bidder performance discrepancies, analyzing SSP performance data, managing ads.txt files, auditing site and partner setups, monitoring programmatic ecosystem changes, and maintaining documentation. Requires 1-2 years experience in Ad tech/digital marketing, familiarity with programmatic advertising, CRM experience (Salesforce, Hubspot, ZenDesk), understanding of digital media supply and demand chains, proficiency in Google Docs and Microsoft Office Suite, strong communication, organizational and project management skills. Full-time, salaried, remote position.

What you'll do

Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings
Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations
Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight
Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations
Extract, consolidate, and analyze performance data across multiple SSP dashboards
Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented
Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations
Monitor changes in the programmatic ecosystem and translate industry developments into actionable recommendations
Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks

Requirements

1-2 years of experience working in Ad tech within the digital marketing industry
Familiarity with Programmatic advertising
CRM experience (Salesforce, Hubspot, ZenDesk, etc.)
Understanding of digital media supply and demand chains
Understanding of Google Docs and Microsoft Office Suite
Spreadsheet proficiency
Excellent written and verbal communication skills
Strong organizational and project management skills