Manager, Customer Strategy

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Manager role in Customer Strategy at Merkle, London, permanent full-time with hybrid working. Deliver customer strategy and transformation projects including CRM and customer experience. Translate research and data into insights and strategic recommendations. Support senior colleagues and manage client relationships. Collaborate with data and technology teams to apply AI for business transformation. Produce high-quality strategic work and practical solutions. Requirements include experience in customer strategy or CRM, strong analytical and communication skills, and ability to manage stakeholders. Benefits include private medical insurance, virtual GP, sick pay, wellbeing days, flexible holidays, retail discounts, gym access, enhanced family leave, fertility support, life assurance, income protection, and financial education. Hybrid work with office presence expected three days per week during probation.