Manager, Client Services

What you'll do

• Own day-to-day execution and client experience across a shared book of direct and programmatic accounts
• Ensure campaigns launch correctly, perform to goal, and create conditions for retention and growth
• Manage campaign lifecycle from kickoff through delivery without delays or escalations
• Maintain warm, responsive, and trust-based client relationships
• Deliver performance reports on schedule with clear insights and actionable takeaways
• Identify and flag upsell and renewal opportunities proactively
• Route demand-side needs, revenue blockers, and client feedback to appropriate internal teams quickly and clearly
• Catch discrepancies in assets, tags, and reporting before they become client issues
• Track open items across multiple accounts without dropping threads
• Identify issues early and move toward solutions before escalating
• Keep clients and internal stakeholders informed with timely, accurate, and concise updates
• Manage competing priorities across accounts while maintaining clarity
• Collaborate effectively with sales, operations, and senior client services teams

Requirements

• 3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
• Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
• Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
• Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
• Familiarity with digital media metrics and industry terminology
• Experience working across cross-functional teams including sales, operations, and creative (preferred)
• Exposure to campaign troubleshooting in direct or programmatic environments (preferred)

Tech stack