Kargo is hiring a Client Services Manager to manage day-to-day execution and client experience for direct and programmatic accounts. The role requires onsite presence 4 days per week (hybrid). Responsibilities include managing full campaign lifecycle, building client relationships, delivering performance reports, identifying issues early, flagging upsell and renewal opportunities, and collaborating with internal teams. Requirements include 3+ years experience in digital media, ad tech, or client-facing agency roles, knowledge of campaign mechanics, proficiency in Excel and Google Sheets, strong communication skills, and a proactive, detail-oriented approach. Preferred experience includes working across cross-functional teams and campaign troubleshooting. Salary range is $75,000 to $90,000 USD with eligibility for variable compensation.
What you'll do
Guide assigned accounts through the full campaign lifecycle—kickoff through delivery—ensuring campaigns execute on time and on spec without delays, missing assets, or escalations
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Build warm, responsive, trust-based client relationships so clients view Kargo as a reliable partner, not a vendor to manage
Deliver performance reports on schedule with clear takeaways that help clients understand what's working and what to do next
Catch discrepancies in assets, tags, and reporting before they become client issues, and track open items across multiple accounts without dropping threads
Proactively identify and flag upsell and renewal opportunities, handing them to sales or senior CS with enough lead time to act
Route demand-side needs, revenue blockers, and client feedback to the right internal teams quickly and clearly, keeping campaigns on track
Collaborate with sales, operations, creative, and senior CS team members—sharing context freely and following through on shared commitments
Requirements
3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
Familiarity with digital media metrics and industry terminology
A proactive, detail-oriented approach—identifying issues early, asking the right questions to unblock yourself, and managing competing priorities without losing clarity on what needs to happen next
Preferred: experience working across cross-functional teams (sales, operations, creative) and exposure to campaign troubleshooting in direct or programmatic environments
Tech stack
MS ExcelGoogle Sheetsdirect campaign mechanicsprogrammatic campaign mechanicstraffickingtaggingasset collection
Benefits
Eligible for variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles)
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