AdTechTalent
Ad Ops1 month agoHybrid

Kargo

Manager, Client Services

client servicesprogrammaticad operationsdigital mediacampaign managementreportingexcelgoogle sheetscommunicationcross-functionalhybrid

Key details

Salary

$70K – $75K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

New York, US

Full job description

The Client Services Manager manages day-to-day execution and client experience for direct and programmatic accounts. This hybrid role requires onsite presence 4 days per week in New York. Responsibilities include ensuring campaigns launch on time and meet goals, maintaining strong client relationships, delivering insightful performance reports, identifying upsell and renewal opportunities, and coordinating with internal teams to resolve issues. Requires 3+ years experience in digital media, ad tech, or client-facing agency roles, knowledge of campaign mechanics, proficiency in Excel and Google Sheets, strong communication skills, and familiarity with digital media metrics. Preferred experience includes cross-functional teamwork and campaign troubleshooting. Salary range: $70,000 - $75,000 USD.

What you'll do

  • Own day-to-day execution and client experience across a shared book of direct and programmatic accounts
  • Ensure campaigns launch correctly, perform to goal, and create conditions for retention and growth
  • Manage campaign lifecycle from kickoff through delivery without delays or missing assets
  • Maintain warm, responsive, and trust-based client relationships
  • Deliver performance reports on schedule with clear insights and takeaways
  • Identify and flag upsell and renewal opportunities proactively
  • Route demand-side needs, revenue blockers, and client feedback to appropriate internal teams quickly and clearly

Requirements

  • 3+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations
  • Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection
  • Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization
  • Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations
  • Familiarity with digital media metrics and industry terminology
  • Experience working across cross-functional teams including sales, operations, and creative (preferred)
  • Exposure to campaign troubleshooting in direct or programmatic environments (preferred)

Tech stack

MS ExcelGoogle Sheetsdirect campaign mechanicsprogrammatic campaign mechanicstraffickingtagging

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