Manager, Client Experience Strategy role supporting the Strategic Account Director to deliver insights for clients using Business Intelligence and audience strategies. Responsibilities include coordinating internal teams, managing client communications, analyzing Zeta Marketing Platform data, activating solutions, assisting in client meetings, supporting first-party data onboarding, and identifying risks. Requires 2-4 years of digital agency account management experience, strong organizational and analytical skills, experience with 1st-party audience strategy, proficiency in Microsoft Office, and a relevant bachelor's degree. Benefits include unlimited PTO, medical/dental/vision coverage, employee equity, discounts, wellness classes, and pet insurance. Salary range $70,000 - $90,000. Role can be hybrid (NYC, Nashville, LA, San Francisco) or remote.
What you'll do
Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources leveraging Business Intelligence deliverables and audience strategies under the oversight of the Strategic Account Director to help drive measurable results for clients
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Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement
Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders
Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points, and providing clear next steps to keep stakeholders aligned
Support the onboarding and activation of first-party (1P) data to maximize its use in campaigns and drive greater client value
Identify potential risks or obstacles to delivery, escalate issues when necessary, and proactively offer solutions
Requirements
2 - 4 years of account management experience at a digital agency
Strong organizational skills with the ability to handle multiple priorities
Analytical mindset and problem-solving abilities
Experience with 1st-party audience strategy and development
Proficiency in Microsoft Office Suite
Collaborative team player who performs well in a fast-paced environment
Bachelor's degree in Business, Marketing, Communications, or a related field
Tech stack
Business IntelligenceZeta Marketing Platform (ZMP)Microsoft Office Suite
