Manager – Billing

What you'll do

• Oversee end-to-end billing processes for multiple countries ensuring accuracy, timeliness, and compliance with contractual terms and local tax regulations
• Manage monthly invoicing cycle, credit notes, adjustments, and reconciliations
• Review and approve complex billing cases, pricing changes, and non-standard agreements
• Partner with FP&A and accounting teams for month-end close, accruals, and reporting
• Drive simplification and efficiency in billing processes while conforming to SOX regulations
• Lead, mentor, and develop a team of billing analysts and specialists
• Set performance goals, monitor productivity, and implement process improvement initiatives
• Foster a culture of accountability, collaboration, and customer focus
• Drive continuous improvement initiatives to enhance billing accuracy, efficiency, and system automation
• Collaborate with IT and system administrators to maintain and improve billing systems
• Implement controls and audits to minimize billing errors
• Work closely with regional finance leads, sales operations, and legal teams to ensure contract compliance and customer satisfaction
• Support customer queries, audits, and escalations related to billing and collections
• Provide management reports and insights into billing performance and KPIs
• Ensure compliance with local tax laws, SOX controls, and internal audit requirements
• Liaise with internal and external auditors during audit cycles
• Maintain documentation and standard operating procedures (SOPs)

Requirements

• Bachelor’s degree in Accounting, Finance, or Commerce
• MBA or CA (Inter/Final) qualification preferred
• 7+ years of progressive experience in billing
• At least 3+ years in a managerial role
• Experience managing global billing operations
• Familiarity with regional tax/VAT laws
• Hands-on experience with enterprise billing/ERP systems
• Strong leadership and people management capabilities
• Self-motivated and driven
• Excellent analytical, problem-solving, and process improvement skills
• Proficiency in languages such as French, Spanish, or German (preferred)
• Good understanding of SaaS operating models
• Knowledge of automated financial and accounting reporting systems including Workday and NetSuite
• Excellent communication and stakeholder management skills
• High attention to detail and accuracy
• Proficiency in Excel and familiarity with reporting/BI tools

Tech stack