Manager, Account Management

What you'll do

• Lead and mentor high performing Account Managers through acquisition of product knowledge, consultative up-selling skills, client messaging, strategic conversation and negotiation skills, and navigation tactics to address customer objectives and problems
• Set goals and provide feedback on performance of team members helping clients address their business challenges with recommendations backed up with proven data/insight/results
• Develop and execute account strategy that will maximize the amount of advertiser spend with Quantcast’s managed service and platform offerings
• Serve as a liaison to clients regarding new product launches and advertising opportunities while ensuring client satisfaction with business growth
• Recruit, evaluate, hire and onboard top account management talent to meet growth expectations
• Ensure the quality of work across direct reports exceeds expectations and have growth strategies in place for largest accounts while triaging any client risks
• Set a clear development framework for individuals to see paths to their career goals and have tangible milestones to achieve them
• Identify top revenue opportunities within the team, drive accountability to activate opportunities and ensure proactive communication with customers to retain accounts and revenue
• Influence cross-functional relationships between the Sales & Customer Success teams

Requirements

• College Degree
• 6+ Years experience in advertising/marketing industry with broad context around industry best practices within media and digital advertising
• Manager of a local team with different levels of maturity and experience of Corporate or Field Sales Account Managers
• Solid understanding of the digital landscape, principles of marketing, advertising and media strategy (both brand and direct response), as well as media concepts and terms, creative and budget requirements
• Awareness and ability to uncover client business issues, discuss industry trends, consumer trends and how these can be translated to develop effective advertiser strategy
• Strong written, presentation, analytical, quantitative, verbal skills
• Superior organizational, interpersonal, and managerial skills

Benefits