Learning Platform Specialist

What you'll do

• Administer Skilljar for customer, partner, and internal learning audiences, including course and path uploads, catalog maintenance, course & path visibility, enrollments, live session creation, and learner records.
• Create, configure, publish, and maintain instructor-led training sessions, cohort-based programs, learning paths, on-demand courses, and blended learning experiences.
• Manage ILT operational setup, including session series, capacity limits, waitlists, registration rules, learner communications, automated notifications, and meeting integrations such as Microsoft Teams or Zoom.
• Support the migration and consolidation of learning content and processes from legacy systems such as Lessonly into Skilljar, as applicable.
• Maintain accurate attendance, completion, credit, certification, and learner progress data across all learning audiences.
• Perform reporting readiness activities, including data validation, dashboard/export preparation, taxonomy consistency, and issue investigation.
• Troubleshoot learner and stakeholder issues related to registration, access, eligibility, completion status, attendance, credits, certifications, and platform errors.
• Document and maintain platform administration SOPs, templates, naming conventions, tagging standards, intake processes, and escalation workflows.
• Partner with IT and operations teams on platform dependencies, including SSO, user provisioning, integrations, reporting feeds, and technical issue resolution.
• Identify recurring operational issues and recommend process improvements, automation opportunities, or governance changes to reduce rework and improve scalability.
• Support Training & Development leadership by providing accurate operational inputs for learning performance, adoption, readiness, and business impact reporting.

Requirements

• 3+ years of hands-on experience administering an enterprise LMS or learning platform, preferably Skilljar or a comparable system.
• 3+ years of experience supporting instructor-led training operations within an LMS, including sessions, cohorts, registrations, waitlists, attendance, and completion tracking.
• Strong operational execution skills with the ability to manage high-volume recurring workflows accurately and consistently.
• Experience managing learner access, permissions, enrollment issues, and support requests across multiple audiences or stakeholder groups.
• Strong attention to detail and demonstrated ability to maintain clean, reliable learning data for reporting and decision-making.
• Ability to create and maintain repeatable processes, documentation, templates, and governance standards.
• Comfort troubleshooting platform issues, identifying root causes, and coordinating resolution with technical or operational partners.
• Strong communication skills with the ability to explain system processes, set expectations, and support cross-functional stakeholders.
• Ability to work independently, prioritize competing requests, and operate effectively in a fast-moving, scaling environment.
• Full English proficiency.

Tech stack