Lead – Workspace Transportation at InMobi Advertising | AdTechTalent
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InMobi Advertising
Lead – Workspace Transportation
transportationvendor managementroute planningemployee transportoperationsBangalorefleet operationssafetybilling reconciliationMicrosoft ExcelRouteMaticlogisticsservice escalationcost control
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Lead
Years experience
5-10
Location
Bengaluru, India
Full job description
Lead – Workspace Transportation role to manage employee transportation for Bangalore office. Responsible for daily operations, vendor performance, route planning, employee communication, and cost control with focus on safety and reliable pickup/drop services. Primary contact for transportation matters, working with Workspace leadership, transport partners, Security, HR, Finance, and Procurement. Requires hands-on operational ownership, sound judgment during disruptions, and understanding of Bangalore traffic and commuting needs. Responsibilities include overseeing daily transport operations, capacity planning, route coordination, vendor and driver management, safety compliance, escalation handling, budget and billing control, employee communication, and continuous improvement. Requires bachelor's degree, 5-8 years relevant experience in corporate employee transportation or fleet operations, experience managing multiple vendors and escalations, strong understanding of Bangalore commuting, proficiency in Microsoft Excel, Word, PowerPoint, and preferably experience with transport management platforms like RouteMatic. Strong communication, negotiation, and operational decision-making skills required.
What you'll do
Oversee daily pickup and drop operations including scheduling, vehicle allocation, driver readiness, dispatch, and completion tracking
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Plan service capacity based on employee demand, office attendance, shift timings, new joiner requirements, and approved service coverage
Coordinate route planning and pickup points balancing convenience, travel time, vehicle occupancy, and cost; review routes regularly
Account for Bangalore traffic, weather, road closures, and peak congestion when setting schedules; arrange backup vehicles and vendors
Monitor live trips and respond promptly to delays, missed pickups, breakdowns, and last-minute changes
Maintain clear operating procedures for bookings, cancellations, no-shows, route changes, exceptions, and escalation handovers
Manage transport partners against service levels, fleet commitments, pricing, and response times; conduct reviews and document corrective actions
Coordinate with vendor supervisors and dispatch teams to ensure sufficient vehicles, qualified drivers, and operational support
Assess proposed vendors with Procurement, compare quotations, and support commercial discussions and onboarding
Monitor driver conduct, punctuality, route adherence, and complaints; require vendors to address inappropriate behaviour and recurring issues
Track vendor contracts, renewal dates, rate cards, service commitments, contact directory, and escalation matrix
Coordinate verification of driver identity, licenses, background checks, and vehicle documents
Track validity of vehicle permits, insurance, fitness, pollution certificates, and other records
Ensure vendors follow company-approved transport safety procedures including late-hour travel and women employee safety
Monitor vehicle safety features, tracking systems, emergency contacts, and communication arrangements
Coordinate periodic vehicle and service checks; escalate unsafe vehicles or drivers and arrange replacements
Handle employee location, contact, and trip data confidentially with limited access
Act as primary operational escalation contact for employee transport concerns and coordinate resolution
Maintain response procedures for accidents, breakdowns, safety concerns, severe weather, and disruptions; coordinate with Security and emergency services
Keep employees informed of delays and alternative arrangements until resolution
Prepare contingency plans for vehicle shortages, vendor outages, and driver availability including alternate providers
Document incidents, investigate causes, track preventive actions, and escalate material safety or service failures
Provide support during critical service windows and after-hours emergencies with documented backup and handovers
Prepare transportation budgets and demand forecasts; monitor spending and highlight variances before commitments
Validate vendor invoices against completed trips, rate cards, kilometres or hours, and authorised additional charges
Maintain trip records, approvals, purchase orders, invoices, and reconciliation reports for payment and audit
Work with Finance and Procurement to resolve billing discrepancies and ensure timely payments
Improve vehicle utilisation and route efficiency; reduce avoidable empty runs and no-shows without compromising safety or service standards
Explain transport eligibility, booking processes, pickup schedules, cancellations, and service changes to employees
Coordinate with HR and Workspace teams to support new joiner transport onboarding and changes in commuting requirements
Collect employee feedback, track complaints to closure, and identify recurring issues requiring route changes or vendor action
Maintain operational dashboard covering punctuality, completed and missed trips, occupancy, complaints, incidents, vendor performance, and costs
Share regular updates with Workspace leadership and recommend service improvements supported by operational data
Establish measurable service targets with leadership and vendors
Requirements
Bachelor’s degree in any discipline; qualification in operations, logistics, supply chain, hospitality, or business administration preferred
Five to eight years of relevant experience in corporate employee transportation, fleet operations, or transport vendor management
Experience independently leading operations
Experience managing multiple transport vendors, service escalations, route planning, billing validation, and operational reporting
Strong understanding of Bangalore commuting patterns and practical experience managing services during traffic congestion and operational disruptions
Experience using employee transport management platforms such as RouteMatic or similar systems preferred
Strong English communication and stakeholder coordination skills
Working knowledge of Kannada or Hindi helpful for local vendor coordination
Proficiency in Microsoft Excel including expense trackers, data reconciliation, and service dashboards
Working knowledge of Microsoft Word and PowerPoint
Ability to prioritise live operational issues, make decisions within delegated authority, and escalate risks early
Strong negotiation, attention to detail, and follow-through
Service mindset with a firm approach to safety and vendor accountability
Ability to guide vendor supervisors and transport coordinators, maintain clear handovers, and support onsite operations across required service windows
Continuous learning and career progression through InMobi Live Your Potential programEqual Employment Opportunity employerReasonable accommodations for qualified individuals with disabilities
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