Lead Technical Architect

What you'll do

• Define and own enterprise architecture strategy for digital commerce, customer platforms and data ecosystems
• Develop target-state architecture and multi-year technology roadmap aligned to revenue growth ambitions
• Ensure technology landscape supports scalability, resilience and performance at increased traffic and transaction volumes
• Establish architectural principles across cloud infrastructure, integration, data platforms, security and composable commerce
• Lead architecture across customer and commerce ecosystem including digital storefronts, commerce platforms, order management, product information management, payments, fraud and identity services, CRM, loyalty, marketing technology and personalisation tools
• Enable omnichannel retail experiences, marketplace and partner integrations, rapid experimentation and personalised customer journeys
• Define data architecture supporting digital, commercial and operational decision making including real-time and batch processing, customer data platforms, advanced analytics and AI-driven personalisation
• Define architecture supporting CRM and loyalty programmes including customer identity, loyalty platforms, campaign orchestration and personalised communications
• Drive architecture supporting operational excellence across digital and retail operations including order fulfilment, inventory visibility, automation, monitoring and operational resilience
• Promote platform architectures that increase engineering productivity, reliability and cost efficiency, powered by AI tooling
• Work closely with engineering and product teams to ensure architecture is practical, scalable and aligned with agile delivery
• Promote platform engineering, reusable services and automation
• Support adoption of modern architecture patterns such as API-first, event-driven, microservices, composable platforms and cloud-native infrastructure
• Establish and lead architecture governance and design authority across digital, data and customer platforms
• Ensure alignment with enterprise standards for security, privacy, regulatory compliance and resilience
• Provide architectural oversight across transformation programmes and major technology investments
• Enable innovation capability exploring future-state architecture to support growth pilots
• Act as trusted advisor to executive leadership on technology strategy
• Partner with leaders across digital, marketing, data, operations, merchandising and supply chain
• Translate complex technology decisions into clear business impact and commercial outcomes

Requirements

• Extensive experience as an Enterprise Architect or Principal Architect in large-scale retail, digital or e-commerce environment
• Proven experience designing enterprise technology architectures supporting high-volume digital commerce platforms
• Strong understanding of modern architecture patterns including cloud-native, API-first, microservices, event-driven, and composable commerce ecosystems
• Experience designing architectures across e-commerce, data and analytics, CRM, marketing, loyalty and customer engagement platforms
• Strong understanding of customer data, personalisation and marketing technologies
• Experience integrating digital platforms with ERP, OMS, PIM and supply chain systems
• Experience leading major retail digital transformation programmes (desirable)
• Experience with Salesforce Commerce Cloud (desirable)
• Experience with cloud platforms AWS, Azure or GCP (desirable)
• Experience with modern data platforms, CDPs and AI-driven analytics (desirable)
• Strategic thinker able to translate business growth objectives into technology strategy
• Strong systems thinker with ability to connect complex enterprise landscapes
• Excellent communicator capable of influencing executive stakeholders and engineering teams
• Pragmatic architect balancing innovation with delivery reality
• Passion for customer experience, data-driven decision making and digital retail transformation

Tech stack

Benefits