Lead Publisher Account Manager

What you'll do

• Serve as main point of contact for top strategic EMEA mobile app publishers across Western and Eastern Europe
• Own full client lifecycle from onboarding and integration to troubleshooting, driving performance growth and retention
• Provide expert strategic guidance and day-to-day support to maximise publisher success and revenue
• Identify and lead upsell initiatives for new Digital Turbine products and integrations
• Collaborate with internal teams (Sales, Engineering, Product, Legal, Finance) on account setup, optimisation, QA, and invoicing
• Analyse account data and deliver actionable performance insights to internal and external stakeholders
• Resolve technical and business challenges by coordinating with internal teams and maintaining transparent client communication
• Share relevant market knowledge, trends, and case studies with internal teams to contribute to best practices

Requirements

• Minimum 5 years of experience in the ad tech industry, ideally in account management, client services, or customer success
• Hands-on knowledge of the mobile ad tech ecosystem including RTB, programmatic, ad exchanges, DSPs, and mediation platforms
• Working understanding of the mobile app industry, particularly in utility and gaming verticals
• Strong commercial acumen with ability to identify growth opportunities and sell product suite
• Strong analytical and problem-solving skills with a proactive mindset
• Fluency in English; a second European language is an advantage
• Proficient in Google Workspace (Docs, Sheets, Slides) and Microsoft Excel
• Excellent communication and interpersonal skills, able to simplify complex data or technical issues
• Self-motivated, highly organised, goal-driven, able to manage multiple accounts in a fast-paced environment

Tech stack