Broomfield, United States; Los Angeles, United States
Full job description
Lead, Product Documentation role responsible for owning the Magnite Help Center and leading the technical writing practice. This senior individual contributor role involves content creation, platform management, and improving user experience. Responsibilities include strategy and roadmap development for the Help Center, optimizing information architecture, search, and navigation, establishing documentation standards and workflows, producing diverse content formats, using AI tools for content scalability, partnering with Product and Engineering for product launch documentation, and collaborating with Product Marketing and client-facing teams. Requires 5+ years in technical writing or related fields, experience with Help Center platforms like Document360 or Confluence, strong writing and editing skills, expertise in information architecture and content governance, technical fluency with software development concepts, experience with analytics and user feedback, project management skills, and preferably experience in ad tech or complex B2B technology. Salary range $115,000 - $125,000 depending on location and experience. Hybrid work schedule with remote days Monday and Friday, in-office Tuesday through Thursday. Benefits include performance bonus, equity, healthcare, time off, parental leave, 401k with match, disability and life insurance, cell phone subsidy, and fitness reimbursement.
What you'll do
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Broomfield, United States; Los Angeles, United States
Full-time
Own the strategy, roadmap, platform management, and ongoing development of the Magnite Help Center
Improve the Help Center experience by optimizing its information architecture, search, navigation, and content discoverability using analytics and user feedback
Lead Magnite’s technical writing practice, establishing documentation standards, templates, governance, and publishing workflows
Produce content in the formats best suited to each user need, including guides, release notes, FAQs, diagrams, tables, code samples, audio, and video
Use AI-enabled tools to scale content creation and maintenance while ensuring editorial quality and technical accuracy
Partner with Product and Engineering to support product launches and make relevant documentation available contextually within Magnite’s product portfolio
Collaborate across Product Marketing and client-facing teams to prioritize documentation needs and keep content aligned with business and customer priorities
Requirements
5+ years of experience in technical writing, product documentation, knowledge management, or a related discipline, preferably for complex software products
Experience owning or administering a client-facing Help Center, knowledge base, or content management platform such as Document360 or Confluence
Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear, accessible guidance
Expertise in information architecture, taxonomy, content governance, and documentation lifecycle management
Hands-on experience using AI-enabled tools to improve the efficiency and scalability of content production
Technical fluency to work effectively with engineers and understand software development processes, APIs, integrations, and product workflows
Experience using analytics, search behavior, and customer feedback to identify content gaps and improve self-service
Strong project and stakeholder-management skills, with the ability to lead cross-functional initiatives through influence
Ability to manage multiple priorities independently while maintaining accuracy and attention to detail
Experience in advertising technology or another complex B2B technology environment is a plus
Tech stack
Document360ConfluenceAI-enabled tools
Benefits
Annual performance-based bonusEquity (NASDAQ: MGNI)Comprehensive benefits packageComprehensive Healthcare Coverage from Day OneGenerous Time OffHoliday Breaks and Quarterly Wellness DaysEquity and Employee Stock Purchase PlanFamily-Focused Benefits and Parental Leave401k Retirement Savings Plan with Employer MatchDisability and Life InsuranceCell Phone SubsidyMonthly Fitness and Reimbursement
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