Lead IT Services & Support Engineer at Comscore, Inc. | AdTechTalent
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Comscore, Inc.
Lead IT Services & Support Engineer
OktaJIRA Service ManagementMicrosoft 365Entra IDJamf ProQuest KACEAutomoxIntuneAWS IAMITSMPowerShellITILservice deskidentity managementendpoint managementSOPrunbookscross-region supportfollow-the-sunteam lead
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Lead
Years experience
5-10
Location
Pune, India
Full job description
Comscore is hiring a Lead IT Services & Support Engineer to lead the Pune team responsible for identity, endpoint, and service-desk operations during APAC and EMEA hours. The role includes managing Okta tenant administration, JIRA Service Management queue, Microsoft 365 and Entra ID directory, and endpoint management platforms (Jamf Pro, Quest KACE, Automox, Intune). Responsibilities include coaching Pune engineers, escalation management, SLA reporting, SOP and runbook creation, onboarding/offboarding, and cross-team collaboration. Requires 7+ years in enterprise IT support, 2.5+ years team lead experience, deep Okta and JIRA Service Management expertise, Microsoft 365/Entra ID administration, endpoint management knowledge, excellent English communication, and ability to work overlapping hours with US Eastern time. Preferred skills include AWS IAM, CyberArk, Palo Alto GlobalProtect, ITIL certification, PowerShell scripting, and Confluence administration.
What you'll do
Own APAC and EMEA-hours JIRA Service Management queue end-to-end
Serve as senior Okta administrator in Pune managing lifecycle, MFA policy, security groups, application onboarding, and directory hygiene
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Requirements
Bachelor's Degree in Computer Science, Information Systems, or related technical field
Seven or more years of enterprise IT support, service-desk operations, or systems administration experience in a global company
Two and a half or more years of team lead experience including queue ownership, SLA reporting, coaching, and escalation
Deep hands-on Okta administration experience at scale (500+ user tenant)
Strong JIRA Service Management experience as power user or administrator
Working administration experience with Microsoft 365 and Microsoft Entra ID / Active Directory
Working knowledge of at least one Windows endpoint management platform (Quest KACE, Automox, or Intune) and familiarity with Jamf Pro
Excellent written and verbal English communication skills
Experience working with global employees and clients at all organizational levels
Track record of producing and maintaining SOPs, runbooks, or knowledge-base documentation
Attention to detail and ability to author complex operational procedures
Proactive problem-solving and ownership mindset
Ability to work schedule with at least three hours overlap with US Eastern time weekly
