Responsible for designing, implementing, and optimizing CRM systems to improve business processes and customer interactions. Requires deep knowledge of CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics. Design scalable CRM architectures, optimize digital platforms, maintain architecture documentation, and ensure consistency across development lifecycle. Provide technical guidance and mentorship, review designs and code, translate business requirements into technical specifications, and stay updated with industry trends. Lead continuous improvement, project planning, risk mitigation, coding standards enforcement, performance tuning, and prepare technical reports. Expertise in CRM integration, cloud platforms (AWS, Azure, Google Cloud), CI/CD, containerization, data privacy laws (GDPR, CCPA), scripting (Apex, JavaScript, .NET, C#), API integration, and data analysis tools (Excel, Power BI, Tableau) required. Experience leading Agile/Scrum projects and managing teams essential. Hybrid work model with competitive benefits and global collaboration opportunities.
What you'll do
Design, implement, and optimize CRM systems to enhance business processes and customer interactions
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