AdTechTalent
Product1 month agoRemote

Merkle

Lead CMS Business Analyst (Contentstack)

CMSContentstackContentfulSitecoreheadless CMSAPIAgilebusiness analysisproduct managementdigital transformationcontent modelinguser storiesbacklog managementsprint planning

Key details

Salary

$78K – $110K

Employment type

Full-time

Seniority

Lead

Years experience

5-10

Location

Remote, United States

Full job description

Lead CMS Business Analyst role to drive enterprise-scale CMS implementations for global brands. Responsibilities include leading discovery workshops, facilitating product roadmap discussions, building client relationships, guiding user acceptance testing, and serving as a CMS subject matter expert. Define and document business, functional, and non-functional requirements; create content models and process flows; translate business needs into user stories and technical requirements; support Agile ceremonies and backlog management; collaborate with cross-functional teams on API-driven and headless CMS implementations; identify risks and recommend solutions; create training materials and support adoption. Required experience includes enterprise web or content platform initiatives, hands-on with Contentstack, Contentful, Sitecore or similar headless CMS, strong requirements gathering and documentation skills, Agile experience, and strong communication. Preferred experience includes business analysis, product ownership, agency or consulting background, content modeling, API and platform integrations, and enterprise content governance. Tools include Jira, Confluence, Figma, Miro, Lucid. Salary range $78,000 - $110,000. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, flexible PTO, paid holidays, sick leave, and parental leave. Remote role based in Virginia, USA.

What you'll do

  • Lead discovery workshops and requirements-gathering sessions
  • Facilitate product roadmap discussions and help define priorities
  • Build strong relationships with client stakeholders and business teams
  • Guide user acceptance testing and gather feedback throughout delivery
  • Bring clarity and structure to complex business challenges
  • Serve as a trusted CMS subject matter expert
  • Define and document business, functional, and non-functional requirements
  • Create content models, process flows, and supporting documentation
  • Translate business needs into actionable user stories and technical requirements
  • Support roadmap planning, backlog management, and sprint activities
  • Facilitate Agile ceremonies and drive alignment across teams
  • Work closely with strategy, design, engineering, and product teams
  • Partner with architects and developers on API-driven and headless CMS implementations
  • Identify risks and recommend solutions proactively
  • Create training materials and support adoption efforts
  • Help ensure successful project outcomes from discovery through launch

Requirements

  • Experience supporting enterprise web, digital, or content platform initiatives
  • Hands-on experience with Contentstack, Contentful, Sitecore, or similar headless CMS platforms
  • Strong requirements gathering, analysis, and documentation skills
  • Experience creating user stories, acceptance criteria, and process flows
  • Experience working in Agile environments, including backlog management and sprint planning
  • Strong communication skills and ability to collaborate with business and technical stakeholders
  • Ability to navigate ambiguity and create clarity for teams and clients

Tech stack

ContentstackContentfulSitecoreJiraConfluenceFigmaMiroLucidAPI-firstheadless CMS

Benefits

Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave

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