Lead Client Business Operations Analyst

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Full job description

The Business Management team supports client business management through business systems, processes, technology, and data-driven insights. The role involves reviewing client contracts, account management, billing, invoicing, and maintaining account P&L. The candidate will interact with senior stakeholders and drive operational processes to improve efficiencies. Responsibilities include cost and labor analysis, standardizing account management processes, managing project codes, maintaining contracts and SOWs, tracking costs and revenues, using BI tools for data analysis, implementing quantitative analysis, designing reports, and mentoring junior team members. Qualifications include an MBA or equivalent, 8-10 years experience in IT service/product engineering, knowledge of Tableau and project management, strong business and data analysis skills, financial acumen, excellent communication, and strong analytical and multitasking abilities.