AdTechTalent
Other4 days agoOn-site

Merkle

(Junior) Commerce Consultant

digital CXeCommercetoolboxanalyticsA/B testingpersonalisationstakeholder managementUXcross-channelonboarding

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

Barcelona, Spain

Full job description

Lead the operational build and delivery of CX toolboxes including defining scopes, creating briefs, populating with strategy and guidance, handling queries, and onboarding markets. Collect and consolidate market feedback, audit executions, and conduct ad hoc analyses. Document standards for execution quality and review live market pages. Support A/B testing and personalisation setup by providing assets and guidance. Assist in creating toolboxes for services and programmes, support implementation, and coordinate with UX, development teams, and agencies. Ensure toolboxes align with cross-channel journeys including paid media, CRM, and retail. Requires strong organisational skills, ability to translate strategy into documentation, stakeholder management, basic analytical skills, familiarity with digital CX or eCommerce, and proactive communication. Suitable for early-career candidates with 0-2 years experience.

What you'll do

  • Lead the operational build of CX toolboxes
  • Participate in regular toolbox progress meetings and follow-ups
  • Define scopes and create briefs based on strategic direction provided
  • Populate toolboxes with approved strategy, content, guidance, execution details, and supporting insights
  • Handle queries from markets and eCom leads
  • Conduct onboarding sessions with markets
  • Collect, structure, and consolidate market feedback
  • Audit market executions with eCommerce leads
  • Conduct ad hoc analyses to support decision-making
  • Document and define standards for excellent execution
  • Review live market pages against toolbox guidance
  • Maintain documentation on market constraints
  • Support setup of tests and campaigns
  • Provide assets, messaging matrices, and guidance
  • Assist in creation of toolboxes for services and programmes
  • Support markets in implementation
  • Coordinate with UX, dev teams, and agencies
  • Ensure toolboxes reflect cross-channel journeys including paid media, CRM, and retail

Requirements

  • Strong organisational skills
  • Ability to translate strategy into actionable documentation
  • Stakeholder management capability
  • Basic analytical skills
  • Familiarity with digital CX or eCommerce
  • Proactive communicator

Apply now

This MVP uses a placeholder application flow. In production, this section can connect to an external apply URL or a native application form.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.