IT supportWindowsmacOSLinuxGoogle WorkspaceOktaOffice 365SlackMDMEDRticketing systemshardwarecyber-securitybilingualEnglishFrench
Key details
Salary
Not specified
Employment type
IT Support Specialist Permanent
Seniority
Mid-level
Years experience
5-10
Location
Paris, France
Full job description
Seeking an experienced IT Support Specialist with at least 5 years of hands-on IT support experience. Responsibilities include providing technical assistance to end-users, managing helpdesk tickets, troubleshooting OS and application issues, installing and configuring hardware/software, managing user accounts and permissions, setting up workstations, maintaining documentation, generating reports, collaborating with IT staff, providing basic user training, and promoting cyber-security awareness. Required skills include proficiency in Windows, macOS, Linux, admin experience with Google Workspace, Okta, Slack, Office 365, MDM (Iru & Intune), familiarity with ticketing systems, basic hardware knowledge, strong customer service skills, rigor, team spirit, and fluency in English and French. Location: Paris, France.
What you'll do
Provide technical assistance to end-users, diagnose and resolve hardware, software, network, and peripheral issues
Work with external support providers when necessary
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