IT Support Intern

What you'll do

• Assist the On-Site IT Support team providing first-level contact for employees needing technical assistance at NYC HQ
• Troubleshoot Mac and PC laptops, monitors, docking stations, peripherals, and printers
• Prepare and configure workstations for new hires, moves, and hardware refreshes
• Assist with IT onboarding and offboarding tasks, including device staging and first-day readiness
• Assist with equipment deployment and support
• Assist team in support of AV used in conference rooms and large company events
• Gain hands-on experience with platforms like Google Workspace, GCP, Slack, Okta, Jira, Confluence, Glean, Claude AI, ChatGPT and more

Requirements

• Working knowledge of macOS and Windows operating systems
• Strong customer service orientation — friendly, patient, and proactive
• Able to work independently and as part of a team
• Strong organizational skills with attention to detail
• Reliable, punctual, and comfortable with a fully on-site schedule at the NYC office
• Fluent in English with strong written and verbal communication skills
• Able to lift up to 40 lbs (monitors, laptops, peripherals)
• Experience troubleshooting Mac and PC hardware or software issues (preferred)
• Familiarity with ticketing systems (Freshservice, Jira, ServiceNow, or similar) (preferred)
• Exposure to AV/conference room technology or live event production (preferred)
• Interest in IT operations, systems administration, or corporate technology (preferred)

Tech stack