Comscore is hiring IT Support Engineers for its Pune office to manage identity, endpoint, and service-desk operations. The role involves handling tickets from JIRA Service Management, managing user access via Okta, Active Directory, and Microsoft 365, performing endpoint recovery, hardware setup, and new-hire onboarding. Candidates should have 0-5 years experience in IT support or related roles, with hands-on exposure to Okta, Microsoft 365 admin center, Active Directory, or Microsoft Entra ID. The position requires hybrid work with 2-3 days onsite in Pune and ability to overlap with US Eastern time for collaboration. Responsibilities include ticket resolution, access management, documentation, escalation, and participation in a follow-the-sun support model. Preferred skills include endpoint management tools, scripting, certifications, and experience with ITIL and audit support.
What you'll do
Resolve tickets from JIRA Service Management queue end-to-end using documented runbooks
Manage user access via Okta groups, Active Directory security groups, and Microsoft 365 security groups
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