IT Operations Specialist III

What you'll do

• Provide Level 1–3 support across all IT platforms with focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/InTune)
• Visit office and perform infrastructure quality checks on-site at least once a week or on-demand
• Own and coordinate endpoint and peripheral procurement, imaging, deployment, inventory documentation and lifecycle management globally
• Proactively monitor systems, logs, and user behaviors to identify and prevent issues
• Document and maintain clear task status in team tools
• Act as escalation point for IT to stakeholders on best practices and troubleshooting
• Participate in IT projects including migrations, automation tooling, system integrations, and vendor transitions
• Support weekly IT onboarding sessions focusing on automation and user-readiness
• Process offboarding sessions and hardware retrieval for device repurposing
• Deliver VIP support with calm and helpful demeanor under pressure
• Quickly reprioritize tasks in response to urgent business needs
• Maintain tidy, functional, and documented physical and digital workspaces
• Provide cross-functional support collaborating with Security, Engineering, People Ops, and OfficeOps
• Apply structured thinking to analyze and connect related incidents
• Contribute to and maintain internal documentation (SOPs, runbooks, FAQs)
• Operate within and improve ITIL-aligned practices: incident, change, and problem management
• Experience with Google Meet hardware setup, troubleshooting, and support
• Use Gemini and/or Claude in day-to-day IT support and documentation

Requirements

• 5+ years of experience in a dedicated Operations role
• Demonstrated Okta administration experience (group rules, user-lifecycle, API-based provisioning)
• Hands-on Jamf Pro management, including policies, profiles, blueprints, compliance enforcement, smart groups
• Comfortable in both Mac (primary) and Windows (secondary) environments
• Strong working knowledge of InTune, MS365
• Proven ownership of user lifecycle automation, account security, and asset hygiene
• Familiarity with Atlassian Jira Service Management and Confluence
• Strong documentation habits and ability to write SOPs and user-friendly walkthroughs

Tech stack

Benefits