IT supportendpoint managementmacOSWindowsMDMOktaidentity managementSSOMFAnetworkingGoogle WorkspaceMicrosoft 365automationscriptingsecurityVPNticketingJiraServiceNowPythonBashPowerShell
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
New York, US
Full job description
Teads is seeking an IT Operations Engineer to support endpoint and end-user operations in the US region, primarily in New York City. Responsibilities include Tier 2/3 technical support, endpoint management (macOS and Windows) via MDM, identity and access administration (Okta, SSO, MFA), onboarding/offboarding, asset tracking, security monitoring, and support for office infrastructure. Candidates must have 3+ years of IT support/operations experience, strong skills in macOS and Windows support, MDM tools, identity providers, networking fundamentals, ticketing systems, and productivity suites. Scripting and automation skills are a plus. The role is full-time, hybrid, with a salary range of $70,000 to $100,000 annually.
What you'll do
Provide Tier 2 / Tier 3 technical support to Teadsters in US and across the globe: hardware, OS, applications, network, VPN, and authentication issues
Manage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance
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Requirements
3+ years of experience in IT support or IT operations in a fast-paced, global environment
Hands-on experience supporting macOS and Windows in a hybrid environment
Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar)
Experience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle
Experience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations
Solid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi-Fi) and endpoint security basics
Experience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems
Strong communication skills, a service mindset, and a real sense of ownership and accountability
