The Integration Project Administrator role supports Integration Project Managers across APJ, EMEA, and AMER portfolios to ensure integration projects are on track and administrative tasks are completed accurately and timely. Responsibilities include project coordination, documentation management, resource tracking, communication across time zones, reporting, risk identification, and supporting service transitions. The role upholds operational practices, supports incident detection, maintains SLAs, and collaborates with cross-functional teams to ensure system reliability and customer satisfaction. Candidates must have 2+ years experience in project administration/coordinator roles in technical/software environments, strong technical understanding, excellent communication, problem-solving skills, and ability to work flexible hours overlapping multiple time zones. Proficiency in ServiceNow, Microsoft 365, SharePoint, and Teams is desirable. An undergraduate degree in a relevant field is required. The position is based in Bengaluru, India.
What you'll do
Assist in planning, organising, and coordinating integration projects
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Prepare and present reports on project progress, RAID logs, and onboarding ROI data
Assist Integration Project Managers in managing budget, scope, and delivery
Identify project risks and coordinate mitigation activities
Support service transition into Platform Operations for technical client support post-launch
Uphold processes and procedures for change management across production platforms
Support proactive incident and problem detection during integration and hypercare phases
Ensure SLAs and operational practices are defined, documented, and applied
Maintain strong relationships with retailers and partners
Act as regional point of contact for India-based retailers and teams
Work with Engineering, Product, Delivery, and Security teams to ensure system reliability
Keep up to date with product features, improvements, and industry trends
Drive cohesion between team members across regions
Identify and implement process improvements and simplifications
Develop own capabilities through training and professional development
Requirements
2+ years experience as a project administrator or project coordinator in a technical or software implementation environment
Strong technical competence and ability to understand complex software systems
Excellent communication and interpersonal skills
Ability to work collaboratively in a fast-paced, dynamic, globally distributed environment
Strong problem-solving and decision-making skills
Ability to engage and coordinate teams within tight timeframes and manage multiple concurrent projects
Self-directed, motivated, and able to multitask in a fast-paced ad-technology environment
Ability to work flexible hours to overlap with AU and UK or US time zones as needed
Fluent written and spoken English
Undergraduate degree in Project Management, Computer Science, Information Technology, Business, or equivalent industry experience
Tech stack
ServiceNowMicrosoft 365SharePointTeams
Benefits
Employee well-being focusCollaborative work environmentOpportunities for growth through learning, development and career advancementInnovation-driven cultureWork-life balance and flexibilityDiversity, inclusion, and equal employment opportunities
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