Infrastructure Monitoring Engineer (On Contract)

What you'll do

• Monitor infrastructure, applications, and network systems using tools such as Grafana, Nagios, and internal dashboards
• Handle alerts and incidents (P1/P2), perform initial triage, and ensure timely escalation and resolution
• Provide Tier-1 support for production systems and services
• Collaborate with Engineering, AdOps, and DevOps teams for troubleshooting and issue resolution
• Support real-time systems involved in ad serving, bidding, and traffic flow
• Leverage AI tools (e.g., log analysis assistants, alert summarization tools) to speed up debugging and root cause analysis
• Use structured prompts to extract insights from logs, metrics, and incident data
• Participate in deployment monitoring and post-release validation
• Document incidents, contribute to RCA, and maintain operational runbooks/Wiki
• Ensure effective shift handovers and adherence to NOC processes
• Identify recurring issues and suggest automation or AI-assisted solutions

Requirements

• 1–3 years of experience in NOC / Infra Monitoring / Production Support roles
• Basic understanding of Linux (CLI, processes, memory, disk, networking basics)
• Familiarity with monitoring tools like Grafana, Nagios, or similar
• Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS)
• Understanding incident management and alerting tools (Jira, Zenduty, etc.)
• Exposure to AI tools (ChatGPT or similar) for troubleshooting, documentation, or analysis
• Basic understanding of prompt engineering
• Strong analytical and troubleshooting skills
• Ability to prioritize incidents based on severity and impact
• Good communication skills and ability to coordinate across teams
• Willingness to work in 24/7 rotational shifts
• Bachelor’s degree in Computer Science / IT or related field (B.E / B.Tech / MCA / BCA, etc.)

Tech stack

Benefits