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Business Development GM (Holdco)
New York, US•Yesterday
$134K – $245K
business developmentsalesagency
OtherYesterdayHybrid
Epsilon
Information Technology Analyst
GrafanaELKLinuxWindows ServerKubernetesincident managementIT operationsmonitoringServiceNowITIL24x7 operationsNOCOCC
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Bengaluru, India
Full job description
The role involves monitoring enterprise IT infrastructure dashboards using Grafana and ELK, validating alerts, reducing noise, and classifying incidents by severity. Responsibilities include L1 operational monitoring and triage for Kubernetes clusters, Linux and Windows administration tasks such as patching and troubleshooting, incident management using ServiceNow, and acting as first responder for major incidents. The position requires 3-5 years of experience in IT operations or infrastructure support, hands-on experience with Linux, Windows Server, monitoring tools, and understanding of ITIL incident management. The role operates in a 24x7 shift-based environment located in Bengaluru, Karnataka, India.
What you'll do
- Monitor enterprise dashboards using Grafana & ELK for logs, metrics, and alerts
- Validate alerts, reduce noise, and classify incidents by severity (P1–P3)
- Provide L1 operational monitoring and triage for Kubernetes clusters
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