Information Technology Analyst

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The role involves monitoring enterprise IT infrastructure dashboards using Grafana and ELK, validating alerts, reducing noise, and classifying incidents by severity. Responsibilities include L1 operational monitoring and triage for Kubernetes clusters, Linux and Windows administration tasks such as patching and troubleshooting, incident management using ServiceNow, and acting as first responder for major incidents. The candidate must have a bachelor's degree in engineering, computer science, IT or equivalent, with 3-5 years experience in IT operations, NOC, OCC, or infrastructure support. Hands-on experience with Linux/Unix, Windows Server administration, monitoring tools like Grafana and ELK, and ITIL-aligned incident management processes is required. The role requires working in a 24x7 shift-based operational environment. Benefits include exposure to modern observability platforms, incident management experience, skill development in Linux, Windows, Kubernetes, and a collaborative, growth-oriented work environment.