HR Operations Analyst

What you'll do

• Ensure completion and compliance of employment eligibility verification requirements for all countries, including Form I-9 verification for U.S. new hires
• Process and manage high-volume administrative and transactional employee data changes in Workday, including onboarding, offboarding, job changes, leave updates, and general record maintenance, adhering to team SLAs
• Provide day-to-day support to employees and managers using Workday self-service (hires, transfers, job changes, promotions, etc.)
• Run standard reports and support ad-hoc data requests; conduct data audits to ensure accuracy and maintain data integrity
• Handle employee inquiries and issue resolution; assist in research, escalation, and resolution of Workday related operational issues
• Deliver exceptional customer service ensuring inquiries are addressed professionally, efficiently, and timely
• Collaborate across HR and non-HR cross functional teams (HR Business Partners, Talent Acquisition, Benefits, Payroll, IT, Finance)
• Support business process development, improvement, data management, releases, testing, and maintenance within Workday and other HR systems
• Serve as first line of support for Workday system questions; troubleshoot and resolve system issues
• Participate in design, testing, and implementation of new Workday functionality including bi-annual releases
• Develop job aids and conduct training sessions and workshops to end users to promote efficiency and adoption
• Support basic system configuration in Workday
• Create and load EIBs as necessary

Requirements

• 2+ Years of HR Technology and Operations experience (Workday experience preferred)
• Functional experience and knowledge of HR processes using Workday
• Familiar with Workday Configuration and reporting (but not required)
• Ability to multitask and prioritize work
• General awareness of compliance processes (e.g. SOX compliance)
• Bachelor's degree in Human Resources or equivalent experience (HR, Business Ops, Business Administration)
• Strong attention to detail, problem-solving skills, and the ability to work in a fast-paced environment

Tech stack