The Trade Desk
Business Development GM (Holdco)
New York, New York, United States•19 days ago
$134K – $245K
business developmentsalesagency
Other15 days agoHybrid
Taboola
HR Business Process Analyst
business analysisHR operationsprocess improvementgenerative AIAI automationExcelGoogle SheetsSAP SuccessFactorsworkflow automationdata visualizationSQLshared service centerHRISdashboardKPISLA
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Gurugram, India
Full job description
Seeking a mid-level Business Analyst for HR operations transformation at Taboola's Gurgaon office. Requires 3-5 years experience in business analysis, operations, process improvement, or HR operations. Must have hands-on experience with Generative AI tools to solve business problems, strong analytical skills with Excel or Google Sheets, and familiarity with HR systems. Responsibilities include mapping and improving HR Shared Service Center processes, deploying AI and automation solutions, developing AI-powered self-service tools, defining KPIs and SLAs, partnering with HR and IT teams for operational improvements, and building dashboards. Benefits include health coverage, stocked kitchen, and hybrid work schedule (3 days in office).
What you'll do
- Support the transformation of the HR Shared Service Center by inventorying and documenting processes, identifying risks and gaps, and helping shape the operating model
- Identify high-volume, repeatable work where AI and automation can reduce manual effort, then help design, pilot, and deploy those solutions
- Contribute to the rollout of AI-powered self-service tools for employees and managers, including knowledge bases and conversational agents
- Help define and monitor SSC service KPIs, SLAs, and HR data quality metrics
- Partner with HRBPs, IT, and global HR teams to understand pain points and turn them into concrete operational improvements
- Run targeted analyses and build simple dashboards that surface what is working and what is not
- Support the evolution of the SSC from back-office processing toward business-facing services that directly serve managers and leaders
Requirements
- 3 to 5 years of professional experience in business analysis, operations, process improvement, HR operations, or a similar function
- Hands-on experience using Generative AI tools (ChatGPT, Gemini, Claude, Copilot, or similar) to solve business and operational problems
- A track record of mapping, documenting, or improving business processes
- Strong analytical mindset and comfort working with data in Excel or Google Sheets
- Strong written and spoken communication skills in English, with the ability to translate operational needs into structured requirements
- Familiarity with HR systems, processes, or service delivery models
Tech stack
Generative AI toolsChatGPTGeminiClaudeCopilotExcelGoogle SheetsSAP SuccessFactorsZapierMaken8nPower AutomateTableauPower BILookerSQL
Benefits
Comprehensive health coverageFully stocked kitchenHybrid work schedule – 3 days in the office with option for more
Apply now
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