AdTechTalent
Ad Ops1 month agoHybrid

Taboola

Header Bidding Ops Specialist

SQLHTMLCSSGrafanaTableauSalesforceJiraHeader BiddingRTBad-techmonitoringincident responsead-ops

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

0-2

Location

Gurugram, India

Full job description

The Bid Ops Monitoring Specialist role at Taboola's Gurugram office involves monitoring the health and performance of revenue-generating products to ensure platform stability and business continuity. The specialist will identify, investigate, and resolve operational issues proactively, working with engineering and business teams. Requirements include 2+ years experience in operations monitoring or ad operations, proficiency in SQL, HTML/CSS, experience with Grafana, Tableau, Salesforce, Jira, and availability for rotational shifts in a 24/7 environment. Responsibilities include monitoring alerts and KPIs, managing cases, reviewing dashboards, triaging alerts, collaborating with stakeholders, and contributing to operational improvements. The role offers a hybrid work schedule with 3 days in-office and opportunities to work with major publishers and advertisers.

What you'll do

  • Monitor Header Bidding, ROC, and other operational alerts, incidents, and business KPIs to ensure platform stability and revenue protection
  • Investigate and manage cases generated through automated alerts, internal support requests, and proactive health checks using Salesforce, Jira, and internal tools
  • Review dashboards in Grafana, Tableau, and other monitoring platforms to identify system health issues, trends, and operational risks
  • Perform initial triage, investigate alerts, follow operational playbooks, and escalate complex technical issues to the appropriate teams
  • Collaborate with Account Managers, Professional Services, R&D, and other stakeholders to coordinate investigations and drive timely issue resolution
  • Contribute to knowledge management, incident response, monitoring enhancements, automation initiatives, and continuous operational improvements

Requirements

  • 2+ years of experience in operations monitoring, technical support, ad operations, or a similar role
  • Proficiency in SQL for data analysis and HTML/CSS for troubleshooting
  • Experience using monitoring dashboards such as Grafana and Tableau
  • Experience working with case management tools such as Salesforce or Jira
  • Availability to work rotational shifts in a 24/7 operations environment

Tech stack

SQLHTMLCSSGrafanaTableauSalesforceJira

Benefits

Hybrid work schedule with 3 days in-office with an option to come in more often if desiredWork with major publisher partners and advertiser clients

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