Head of Client Success role based in New York to lead and develop the Client Success team across North America. Responsible for defining and executing regional Client Success strategy, driving client satisfaction, retention, and revenue growth, and ensuring operational excellence. Collaborate with Sales, Ad Operations, and other teams to strengthen client relationships, identify growth opportunities, and deliver outstanding client experience. Requires 8+ years in Client Success or related roles, proven leadership, strong commercial mindset, deep knowledge of AdTech and programmatic advertising, and experience with CRM tools like Salesforce. Benefits include flexible work model, health insurance, unlimited PTO, 401K matching, wellness programs, and professional development opportunities. Salary range: $140,000 – $153,000 base, $29,000 – $32,000 bonus, total OTE $169,000 – $185,000.
What you'll do
Define and execute the Client Success strategy across North America, aligning team priorities with business objectives, revenue growth, and client retention
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Lead, coach, and develop the Client Success team, establishing clear performance expectations, supporting professional growth, and fostering a collaborative, high-performing culture
Oversee relationships with key clients and agency partners, acting as a senior escalation point and ensuring a consistent, high-quality client experience
Drive upselling, cross-selling, and account expansion strategies in partnership with Sales, maximizing incremental revenue and long-term client value
Ensure the team delivers successful advertising campaigns, meeting client objectives, performance KPIs, and operational standards in collaboration with Ad Operations
Establish and monitor key Client Success metrics, using campaign performance, client feedback, and business insights to identify opportunities and improve results
Partner closely with Sales, Ad Operations, Insights, and other regional and global stakeholders to align commercial strategies, resolve challenges, and improve the client experience
Identify opportunities to improve workflows, reporting, account management practices, and team efficiency, ensuring scalable Client Success operations across the region
Requirements
8+ years of experience in Client Success, Account Management, digital advertising, AdTech, media, or related client-facing roles
Proven people management and leadership experience, including coaching, developing, and managing high-performing Client Success or Account Management teams
Strong track record of driving client retention, account growth, upselling, and incremental revenue across strategic accounts
Deep understanding of digital advertising and programmatic, including campaign strategy, performance measurement, DSPs, SSPs, and the broader AdTech ecosystem
Established relationships with agencies, advertisers, and key stakeholders in the North American advertising market
Experience defining and managing team KPIs, revenue targets, client satisfaction metrics, and operational performance
Strong strategic and commercial mindset, with the ability to translate business objectives into actionable Client Success initiatives
Excellent leadership, communication, negotiation, and stakeholder management skills, with experience influencing senior-level clients and internal stakeholders
Strong analytical and problem-solving skills, with the ability to use data to inform decisions, identify growth opportunities, and improve team performance
Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement in a fast-paced environment
Experience with CRM and reporting tools, such as Salesforce, Excel, or Google Sheets
Tech stack
SalesforceExcelGoogle SheetsDSPsSSPsCRM
Benefits
Flexible remuneration planProgram for transit and parkingComprehensive health insurance coverageGympass access to wellness programs and fitness classesUnlimited Paid Time Off401K matching contribution of the first 6% of pay, up to $4,000 per yearFlexible schedules and hybrid work modelAccess to online learning, continuous training, and optional English or Spanish group classesWell-being initiatives like SeedDay, Digital Disconnection, and team-building momentsGlobal events, offsites, celebrations, and a strong sense of belonging
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